Adam Dossa Email & Phone Number

• Exceptional talent for ensuring guest satisfaction• Assisted guests with flight details, bookings, cancellations and changes• Handled customer complaints and applied problem-solving skills to ensure guest retention and satisfaction• Using critical selling strategies to increase ticket sales and add-on other products and services • Register guests for WestJet Rewards program to generate new members and increase guest loyalty• Ensured guest privacy and security through verification methods required by law

Calgary, Alberta, Canada

• Conducting sales of cell phones and accessories to customers• Maintaining records of monthly sales and ensuring monthly targets are reached• Organizing proper display of the cell phones to • increase sales volume• Selling, promoting and advertising products to generate sales and developed new prospects from a retail location• Maintaining and increasing the Google review presence/ratings and achieved the #1 rated Rogers store in Calgary and surrounding areas• Developing and maintaining customer relations and attending to customers who have problems with their units and conducting proper documentation• Exceptional verifiable talent for ensuring customer satisfaction• Using critical selling strategies to exceed productivity goals• Troubleshooting cell phone issues and educated and engaged with customers through product demonstrations• Ensuring high quality of customer service is maintained at all times in the store• Coordinate phone sales related customer training along with retention• Log new customer information and varied sales data for existing customers in computer database• Handle phone inquiries from customers on billing issues• Training new employees • Developed a step-by-step training guide for new hires throughout the district to assist them with several different transaction types within RQ4• Created a training program for the district and trained each store on successful sales strategies for certain branded• Coach team members to achieve their individual sales targets and assist them with their professional and personal development• Schedule team for work shifts, reviewed and approved hours for payroll• Perform daily opening and closing procedures including maintaining inventory of products and handling cash deposits