Alexander Owens Email & Phone Number

Brockton, Ma, Us

Westborough, Massachusetts, United States

Created, curated and launched learning and training content for manufacturing associates. Facilitated learning and onboarding seminars and content. Created and maintained learning databases. Supported several skill building and upskilling initiatives for various teams, individuals and managers across the organization. Maintained a monthly newsletter and website.

Westborough, Massachusetts, United States

Ensured that robotic drive units produced onsite met manufacturing standards per company specifications and certified units for final shipment.Performed troubleshooting, diagnosis and repair of faulty units up to company standards.Contributed to documentation and communication of manufacturing issues.Contributed to company wide knowledge base of certification and repair processes.

Greater Boston

Serviced consumer and business PC, laptop and printer hardware.Provided customer service, troubleshooting and repair of computer issues and interfaced with manufacturers for resolution and customer support.

Greater Boston Area

Managed all parking office and garage business overnight.Reconciled all customer service, maintenance, security, and operations and other issues.Supervised and supported garage employees on shift, serving as the main point-of-contact before escalation to upper management.Generated multiple daily revenue and activity reports, using a variety of computer software.

Working as a team to complete ~100,000 copies of newspapers and with advertisement inserts;Preparing completed newspapers for transport

Worked to ensure the safety of the traveling public using various methods of security screening. Maintained certifications in several types of screening equipment and security procedures. Successfully guided passengers through the screening process through strong oral and interpersonal communication skills, dispute mediation, and foreign language skills.

Managed the point of sale. Supervised, supported, and trained fellow associates. Provided quality customer service and resolved customer disputes while maintaining company policies. Assisted and supported management team. Communicated daily goals and coordinated associate activity throughout the store.

Covered neighborhood news, stories of interest in the Mattapan and Dorchester areas of Boston; Newswriting, reporting, researching, interviewing; Pitching new stories, finding new material Managing events calendar on the newspaper’s website

Dedham, Ma

Design Intern

Prepared pita sandwiches, burgers, fries, and drinks to order. Cleaned kitchen, preparation area, and grills.

Covered neighborhood news, stories of interest in the Mattapan and Dorchester areas of Boston; Newswriting, reporting, researching, interviewing; Pitching new stories, finding new material Managing events calendar on the newspaper’s website

Stocked the dairy department. Ran a cash register

Ba, Journalism, Anthropology, Japanese Minor

Activities and Societies: Tae Kwon Do (2005-2006) Student Government Association (2008)

Postbaccalaureate Certificate, Pre-Medicine/Pre-Medical Studies

Hs Diploma

Activities and Societies: Junior Varsity Football