As a senior trainer and coach since 2015, I am dedicated to share 25 years of experience in international business management and Information Technologies consultancy.Former senior manager in a "Big 4" consulting firm, I had many opportunities to mature valuable soft skills like:• Leading, Teaming and Managing;• Training and Coaching;• Facilitation and Ideation. Industry-wise, I developed specific expertise in Marketing, Sales and Services operations for:• Financial Services (Retail bank and Insurance);• Consumer Goods.On the IT front, I built upon initial academical knowledge a solid experience with:• CRM package integration and configuration;• Business software design and development.Eager to share this experience and to grow beyond, I aspire to contribute in following areas:• Program and Project Management (PPM): from standards and methods to practical tools;• Change Management and Communication: from models to pragmatic communication execution;• Leadership & Influencing, Branding & Teaming, Conflict management;• Business Process Management (BPM): from governance to modelling;• Customer Relationship Management (CRM): from strategy to deployment.