Adreann Marsh Email & Phone Number

- Configured and installed new PCs, installation of needed peripherals and software, and physical attachment of PC to network- Familiarity with ticketing systems such as Jira.- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.- Works with over 1100 users daily.- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.- Boosted end-user productivity through effective remote assistance using various tools such as Remote Desktop and VPN connections.- Provided after-hours support to ensure continuous IT service availability during critical business periods or outages.- Tested new software and hardware prior to deployment.- Installed, configured and maintained computer systems and network connections.- Configured hardware, devices, and software to set up work stations for employees.

- Provided prompt responses to users for problem resolutions- Implemented and maintained network standards and guidelines whenever updates were implemented- Prepared and generates housing and student eligibility reports using tools in Microsoft Office 365, SharePoint and OneNote- Troubleshoot local issues among students on campus- Implemented marketing promotional campaigns for the university based on events in the local area- Prepared reports based on school's analytical data in an easy-to-read format- Handled office tasks, answering multi-phone lines and emails- Worked with over 1500 students to solve customer queries- Established relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs.- Increased customer engagement through the creation of compelling social media content and strategies.- Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.- Coordinated with design and media teams to develop high-quality creative assets.- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.

- Provided direct customer service and technical support to users as required via phone, email, online systems, and in person to help resolve customer complaints and queries- Provided prompt responses to users for problem resolutions- Implemented and maintained network standards and guidelines whenever updates were implemented- Enhanced student experience with prompt and professional communication regarding their application status, ensuring timely responses to inquiries.- Streamlined admissions process by implementing efficient administrative procedures and reducing paperwork redundancies.- Maintained accurate applicant records in database management system, ensuring data integrity and confidentiality for all prospective students.- Organized campus tours for prospective students and families, showcasing school facilities and answering questions about programs offered.- Developed strong rapport with applicants through personalized follow-up communications via phone calls or emails, fostering a welcoming environment at the institution.- Prepared and generates student eligibility reports using tools in Microsoft Office 365, Admission Pros, Tango and Banner/Ellucian 9; prepared reports based on school's analytical data in an easy-to-read format- Troubleshoot local issues among students on campus- Handled office tasks, answering multi-phone lines and emails- Worked with over 1500 students to solve customer queries- Established relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs.

- Provided direct customer service and technical support to users as required via phone, email, online systems, and in person to help resolve customer complaints and queries- Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users- Familiarity with ticketing systems such as Remedy- Answered estimated 50-100 inbound calls daily.- Researched and identified solutions to technical problems.- Installed and configured operating systems and applications.- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.- Upgraded operating systems and computer software to perform compatibility with programs.- Provided after-hours support to ensure continuous IT service availability during critical business periods or outages.

- Use of remote technology to assist customers- Able to research and grasp technical information across multiple tools while talking with customers- Able to self-manage and work independently or with a team in a fast-paced, constantly changing environment- IOS, Smartphone, Tablet, PC or Mac experience- Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users- Familiarity with ticketing systems such as Remedy or Core.- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.- Documented support interactions for future reference.- Resolved 100-300 technical support inquiries per day.

- Organized company inventory, stocks and equipment across all facilities in the United States- Played a vital role with inventory and accountability of various critical hospital equipment and products- Oversee building maintenance, cleanliness, and motivating and encouraged team members- Inventoried in multi-floor hospitals and pharmacies- Worked to ensure standards of hygiene are maintained in the hospital- Implemented, and instilled teamwork to complete a team mission- Adhered to, company policies, procedures, and ethics- Proficient in inventory software (H.I.T.S).- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.- Completed stock inventories to identify and address issues negatively impacting controls.

- Developed new business relationship with customers who needed instructions which led to customer service on a daily basis- Received phone messages via On-Star and followed up with customers complaints or issues to ensure safety- Built and cultivated relationships by initiating communications and conducting follow-ups with customer concerns- Answered estimated 300 inbound calls daily and helped to assist with the work-related calls.- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.- Streamlined call handling processes for increased efficiency and reduced wait times.- Maintained high-quality service standards, ensuring positive customer feedback.- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.- Utilized customer service software to manage interactions and track customer satisfaction.- Responded to customer requests, offering excellent support and tailored recommendations to address needs.