Adre Ahmad Fiazil B Idris Email and Phone Number
Adre Ahmad Fiazil B Idris work email
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Adre Ahmad Fiazil B Idris personal email
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GOLD award winner - Best Head of Contact Centre (Contact Centre Association Of Malaysia (CCAM) 2018). Maybank Group Customer Care (MGCC) is an Award Winning center with 23 GOLD, 17 SILVER 7 21 BRONZE since 2011.Latest achievement: Best In-House Contact Centre (Over 100 seats) – GoldBest In-House Contact Centre (Under 100 seats) – GoldBest Social Media for Contact Centre – Gold
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Head Quality Assurance And SupportMaybankShah Alam, My
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Head Quality Assurance & SupportMaybank Feb 2023 - PresentSelangor, MalaysiaManaging IT & Telco needs, Quality Assurance and Admin Support for Maybank Group Customer Care.
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Head Vbp It SupportMaybank Nov 2019 - Mar 2023Bukit Jelutong
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Head, Customer CareMaybank Jan 2014 - Oct 2019Shah Alam, Selangor, MalaysiaGOLD award winner - Best Head of Contact Centre (Contact Centre Association Of Malaysia (CCAM) 2018). Maybank Group Customer Care (MGCC) is an Award Winning center with 23 GOLD, 17 SILVER 7 21 BRONZE since 2011.Latest achievement: Best In-House Contact Centre (Over 100 seats) – GoldBest In-House Contact Centre (Under 100 seats) – GoldManage the overall inbound operations of Maybank Group Customer Care (MGCC). Ensuring the operations runs smoothly for all sectors - AMEX (M), Banking & Finance, Credit Card, Insurance, Cash Management (MY/HK/GC/SG), SME Banking and Social Media.Duties also calls for promotion of an environment which encourages team empowerment to achieve or exceed goals and business objectives. To motivate and drive the teams to deliver a best in class level of service to the customers, which contribute to the overall customer satisfaction and loyalty.
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Manager, Customer Operations Performance Center, MgccMaybank Jan 2010 - Aug 2012Shah Alam, Selangor, MalaysiaManage and supporting to the operations of the Maybank Group Customer Care (MGCC) customer service and providing an outstanding level of leadership to the customer service teams. My duties are to promote smooth operations, efficiency and excellence by way of process improvements, recommendations and reporting. Also to ensure that the centre implement benchmark measurements of International Standards and ensure that MGCC adhere to COPC standards. To encourage, motivate and drive the overall customer service teams to deliver a best in class level of service to the customers, which contribute to the overall customer satisfaction and loyalty. Leading the Customer Operations Performance Center team in the following areas:* Quality Monitoring & Analyst* Business Process Improvement* Performance Management* Survey* Engagement
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Service ManagerMaybank Jan 2002 - Dec 2009Shah Alam, Selangor, MalaysiaPart of the key team member in the set-up of Maybank Group Customer Care. Involved in the initial contract negotiation, contact centre business design & set-up and handling the first batch of team members in the first stage of Maybank Group Customer Care operations. Key responsibility is to oversee a group of Team Leaders & Customer Service Executives handling inbound calls pertaining to the overall group product and services under Maybank2U.com, Islamic Banking, Payment Services and Phone Banking. Also to ensure all customer complaints and concerns are address on a timely manner. Daily operations would entails that there are enough staff on the floor to continuously answer customers call with the Service Level Agreement, all lines are operational, increase productivity, abandoned calls are kept to a minimum and provide the utmost customer service quality to the customer.
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Customer Relationship ManagerScicom (Msc) Bhd 2000 - Dec 2001Kuala Lumpur, MalaysiaMy role as the Customer Relationship Manager is to manage the total inbound call transition within Scicom and Nokia APAC which covers Malaysia, Singapore, Thailand, Philippines, Korea, Indonesia and Hong Kong regions.Area of responsibility also covers email, faxes and letters from Australia and supervising the technical support team. -
Communications ManagerSistem Iridium Malaysia Sdn Bhd Jan 1999 - Jan 2000Selangor, MalaysiaResponsible for all branding and communication activities in Malaysia. Design and conceptualize invitation card, exhibition booth, posters, leaflets, direct mailers, information kit, newsletters, press releases and survey form. Also conduct road shows and product briefing to suppliers and distributors.
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Sales ManagerBakti Media Nov 1997 - Oct 1998Kuala Lumpur, MalaysiaResponsible for selling advertising space on the company sole magazine & securing sponsorship for events.
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Sr. Account Manager/ProducerIdris Associates Sdn Bhd Apr 1992 - Oct 1997Kuala Lumpur, MalaysiaBuilt a close rapport with the client through personal attention, quality service, and consistent follow through. Produce various Radio & TV commercials, corporate and training videos within the given budget. Also planned and organized press conferences, product launches, event coverage, concert and dinner events.
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Executive OfficerIdris Associates Sdn Bhd Jun 1990 - Apr 1992Kuala Lumpur, MalaysiaResponsible for all buying and selling of foreign TV programs to local TV stations and sourcing for program sponsorship.
Adre Ahmad Fiazil B Idris Skills
Adre Ahmad Fiazil B Idris Education Details
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Business Administration -
Sekolah Menengah Sri Inai, Kuala Lumpur
Frequently Asked Questions about Adre Ahmad Fiazil B Idris
What company does Adre Ahmad Fiazil B Idris work for?
Adre Ahmad Fiazil B Idris works for Maybank
What is Adre Ahmad Fiazil B Idris's role at the current company?
Adre Ahmad Fiazil B Idris's current role is Head Quality Assurance and Support.
What is Adre Ahmad Fiazil B Idris's email address?
Adre Ahmad Fiazil B Idris's email address is ad****@****.com.my
What is Adre Ahmad Fiazil B Idris's direct phone number?
Adre Ahmad Fiazil B Idris's direct phone number is +603784*****
What schools did Adre Ahmad Fiazil B Idris attend?
Adre Ahmad Fiazil B Idris attended The University Of South Dakota, Sekolah Menengah Sri Inai, Kuala Lumpur.
What skills is Adre Ahmad Fiazil B Idris known for?
Adre Ahmad Fiazil B Idris has skills like Customer Experience, Contact Center, Customer Satisfaction, Change Management, Account Management, Registered Coordinator Copc, Event Management, Video Production, Tvc, Contact Centers, Customer Engagement, Customer Relationship Management.
Who are Adre Ahmad Fiazil B Idris's colleagues?
Adre Ahmad Fiazil B Idris's colleagues are Ridwan Yohanes, Amirul Mukminin, Didik Firmansyah, Rani Meranam, Hari Yanto, Aiyaurajoo Vinagar, Irwan Jo.
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