Adrena Jackson Email & Phone Number

Memphis, Tennessee, United States

Developing strong partnerships with local organizations that offer supports for our participants including benefits access, financial literacy, housing counseling, substance abuse, and career advancement;Increasing the number of paying social enterprise customers that allow our participants to gain income and work experience while working to secure stable employment; Handling or delegating invoicing, program reporting, record keeping and other operational duties;Ensuring the smooth operation of the office’s administrative functions.

Greater Memphis Area

Supervising, leading, and supporting a diverse, high-performing local team cover 4 states and staff of 35 employees to serve participants and achieve our program outcomes (including life skills graduation, successful placement of participants in transitional employment, full-time job placement, and long term job retention) through disciplined data analysis, coaching, and training and development;Collaboratively developing and executing CEO's fund development strategy in the Memphis community, identifying philanthropic, government, and private funding prospects;Growing CEO's presence in the workforce development and criminal justice communities within Memphis, cultivating relationships with local parole and probation bureaus, district attorney offices, and other program referral sources.

Memphis, Tennessee

Manages the day-to-day operations of Seedco’s Training to Work 3 and the SEAM Entrepreneurship Program. Responsible for client eligibility/enrollment and program outcomes.Very active in expanding Seedco’s revenue generating programs beyond Shelby County to help improve lives and to grow Memphis communities.Monitors all internal and external performance goals reports. Ensures the accuracy, relevance and timeliness of each report.Assists the Director in monitoring the progress of the overall effectiveness of the program’s goal in providing innovative solutions in the area of economic development for the Mid-South area.Compiles quarterly invoicing data and supporting documentation for billing purposes.Prepares monthly reports that outline all programmatic activity for program funders. This included providing performance feedback reports on issues related to client and document retention solutions efforts.Collaborated with the Mentoring Coordinator to ensure all clients were connected with an adult mentor.Provided oversight for network-wide cultivation of business accounts which has resulted in achieving and/or exceeding contract performance targets a 30-year period.Successfully implemented an effective jobseeker screening processes which provided an invaluable service to employers.

Midsouth Regional Office

Responsible for developing processes to assist in the achievement of all contractual performance management outcomes and defining data criteria to assist staff and subcontractors with monitoring contract performance. Monitors all internal and external reports for accuracy and relevance to performance goals.Very good at establishing effective relationships with key employers to obtain job orders.Provides oversight and organization to outreach programs for all Workforce Development contracts.Efficient in reviewing departmental spending plans and billings to prevent overspending.Actively conducts research to identify new revenue increasing opportunities for Workforce Development initiatives.Provided supervision and assistance in the management of all payment processes and fiscal operations for the Mid-South office.Executed and managed a multi-million dollar state and federal contracts which provided assistance to the communities within the Memphis region. Ensured all partners operated in compliance with the operating procedures and case management policies and procedures outlined by the State of TN and the Department of Labor.Provided quarterly training sessions to staff and partners concerning current and updated procedures as dictated by funding partners and assisted and facilitated the management of several regional economic development programs designed to promote entrepreneurship.Monitored weekly, monthly, and quarterly tracking reports to ensure accuracy and metric attainment.Forged new relationships with various organizations to strengthen the partnership pool and deliver quality networking opportunities for program participants.

Manage a team of 15 + employees in additional to 30+ Faculty Members and over 200 students.Conducts Student Orientation.Facilitate and participate in graduation ceremony.Supervise the daily academic and administrative affairs of the campus in accordance with established procedures and plans.Ensure quality delivery of educational programs, development of curriculums, and establishment of a sound faculty and staff.Maintain continuous growth of campus through student enrollments and community involvement.Responsible for hiring faculty and conducting quarterly faculty meetings as well as faculty evaluations and in-service training opportunities.Forecast cost projections of salaries and expenditures and creating and maintaining budget goals.Responsible for maintenance of building to ensure an environment conducive to learning. Responsible for creation and implementation of retention goals.

Assists prospective, current, and re-entry students with all required administrative, academic, and financial paperwork and forms.Administers grades, and records Placement Evaluations.Maintains accurate student records.Manages bookstore inventory and sales for staff and faculty. Tracks and maintains student attendance.Handles all third party billing and reporting.Complete and reconcile all bank transactions for student accounts.Collect and submit student final grade reports.Liaison between campus and Administrative Service Center.

Bartlett, Tn

Conducts Student Orientation.Monitor and perform internal and external audits on incoming and outgoing calls to ensure quality performance standards are being met.Monitor and advise upper management on the performance of the quality management system in order to produce data from audit results to enhance overall productivity.Identify all quality related training needs and provide the training needed to deliver desired results.Member of leadership team charged with meeting strategic and operational objectives related to enrollment and other Tennessee Higher Education Commission standards.Drive recruiting function in a highly competitive market to meet business and allied health enrollment goals. Create strategically focused attraction and retention campaigns to strengthen student engagement.Develop community partnerships and events as a renewable pipeline source.Known as highly analytical, budget-conscious individual who is able to meet project deliverables and maintain high levels of customer service. Chief motivator and encourager. Lead a team of ten admissions representatives. Consistently exceed company goals. Advance knowledge of computer software applications, including knowledge of multiple networking environments and business software packages.

As Assistant to Sales Manager for thirteen retail locations, identified and implemented productivity improvements for West TN region. Acted as liaison to customers. Conducted random audits to ensure customer satisfaction and determine the quality of service provided to Cingular Wireless customers.Provide advice on changes and their implementation and provide training, tools and techniques to ensure employees will achieve quality standards.Supported organization through a variety of roles. Set up company events for career fairs and individual table events for sites throughout the region. Conducted interviews and assisted in the hiring process. Ensured candidates met the technical and professional requirements prior to hire decision.Set Quality Compliance objectives ensuring target goals were regionally achieved.

Conduced research, including fieldwork, internet, and manual investigation to develop compliance reports for contractors.Created databases to capture the priority level of each location, as required by HCD.Assisted residents with applications for housing programs.Designed new employee orientation packages, established and facilitated on-boarding workshops.

Reorganized an underperforming quality assurance program. Conducted both random and planned audits, re-built team, and implemented new policies and practices to strengthen quality efforts.Improved staff morale and communication between production and quality departments, resulting in greater productivity.Increased analytical testing to verify the quality and validity of products.Recognized for consistent use of Good Manufacturing Practices GMP), later touted as the guideline for research and audits.

Conducted random audits to determine compliance with hazardous material storage.Created a safe work environment by preventing unauthorized/illegal vehicle use. Facilitated safety classes, including Safe Work Methods on proper inspection of infectious substances.Established standards of service for both internal and external customers.Acted as primary liaison between operations and internal and external support agencies.Proactively monitored safety program and ensured procedures were followed consistently throughout the organization.

Master Of Science (Ms), Human Resources Management And Services

Bachelors Of Science, Business Management

Activities and Societies: Dean's List, National Honor Society