Adrena Jackson Email & Phone Number

Memphis, Tennessee, United States

Developing strong partnerships with local organizations that offer supports for our participants including benefits access, financial literacy, housing counseling, substance abuse, and career advancement;Increasing the number of paying social enterprise customers that allow our participants to gain income and work experience while working to secure stable.

Greater Memphis Area

Supervising, leading, and supporting a diverse, high-performing local team cover 4 states and staff of 35 employees to serve participants and achieve our program outcomes (including life skills graduation, successful placement of participants in transitional employment, full-time job placement, and long term job retention) through disciplined data.

Memphis, Tennessee

Manages the day-to-day operations of Seedco’s Training to Work 3 and the SEAM Entrepreneurship Program. Responsible for client eligibility/enrollment and program outcomes.Very active in expanding Seedco’s revenue generating programs beyond Shelby County to help improve lives and to grow Memphis communities.Monitors all internal and external performance.

Midsouth Regional Office

Responsible for developing processes to assist in the achievement of all contractual performance management outcomes and defining data criteria to assist staff and subcontractors with monitoring contract performance. Monitors all internal and external reports for accuracy and relevance to performance goals.Very good at establishing effective relationships.

Manage a team of 15 + employees in additional to 30+ Faculty Members and over 200 students.Conducts Student Orientation.Facilitate and participate in graduation ceremony.Supervise the daily academic and administrative affairs of the campus in accordance with established procedures and plans.Ensure quality delivery of educational programs, development of.

Assists prospective, current, and re-entry students with all required administrative, academic, and financial paperwork and forms.Administers grades, and records Placement Evaluations.Maintains accurate student records.Manages bookstore inventory and sales for staff and faculty. Tracks and maintains student attendance.Handles all third party billing and.

Bartlett, TN

Conducts Student Orientation.Monitor and perform internal and external audits on incoming and outgoing calls to ensure quality performance standards are being met.Monitor and advise upper management on the performance of the quality management system in order to produce data from audit results to enhance overall productivity.Identify all quality related.

As Assistant to Sales Manager for thirteen retail locations, identified and implemented productivity improvements for West TN region. Acted as liaison to customers. Conducted random audits to ensure customer satisfaction and determine the quality of service provided to Cingular Wireless customers.Provide advice on changes and their implementation and.

Conduced research, including fieldwork, internet, and manual investigation to develop compliance reports for contractors.Created databases to capture the priority level of each location, as required by HCD.Assisted residents with applications for housing programs.Designed new employee orientation packages, established and facilitated on-boarding workshops.

Reorganized an underperforming quality assurance program. Conducted both random and planned audits, re-built team, and implemented new policies and practices to strengthen quality efforts.Improved staff morale and communication between production and quality departments, resulting in greater productivity.Increased analytical testing to verify the quality.

Conducted random audits to determine compliance with hazardous material storage.Created a safe work environment by preventing unauthorized/illegal vehicle use. Facilitated safety classes, including Safe Work Methods on proper inspection of infectious substances.Established standards of service for both internal and external customers.Acted as primary.

Master Of Science (Ms), Human Resources Management And Services

Bachelors Of Science, Business Management

Activities and Societies: Dean's List, National Honor Society