Service Assurance Engineer
Current• Coordination with Customers related to their queries/complaints and providing them solutions with service verification in the specified SLA.• End to end implementation and verification of media as per planning designs.• Firmware update of multiple hardware's for customer nodes.• Coordination with Wholesale Delivery team for service testing before passing to client/end users.• Pre & Post Service testing for 10G, STM-64, 10GbE, STM-16, STM-N on Nokia and Huawei devices with… Show more • Coordination with Customers related to their queries/complaints and providing them solutions with service verification in the specified SLA.• End to end implementation and verification of media as per planning designs.• Firmware update of multiple hardware's for customer nodes.• Coordination with Wholesale Delivery team for service testing before passing to client/end users.• Pre & Post Service testing for 10G, STM-64, 10GbE, STM-16, STM-N on Nokia and Huawei devices with Media Partners and end customers.• Coordination with vendors, contractors & internal teams for troubleshooting and solution implementation. Show less