Ashley Drew Email & Phone Number

Atlanta, Georgia, United States

Examined contracts, claim forms and other records to determine coverage. Reviewed and analyzed suspicious and potentially fraudulent claims. Processed in-bound calls from clients, agents and vendors regarding claim initiations, statuses and payments. Provide contract knowledge to clients and agents for various contracts. Adhere to company policy and procedures regarding claim processing and disputes. Partner with interdepartmental representatives to resolve claim escalations in a timely and effective manner. Complete ad hoc duties as requested.

Atlanta, Georgia, United States

Coordinated site investigations, documented issues and escalated to executive teams. Scheduled staff and volunteers to cover all necessary duties during planned events. Generated reports to inform stakeholders and management of financial and production statuses for all projects. Oversaw annual budget to handle supply, labor and maintenance needs. Managed site calendar for executive meetings on bi-weekly, monthly, and quarterly basis and provided Compile agenda memo and notes for team meetings and conference calls. Various Ad Hoc office duties

Atlanta, Georgia, United States

Worked in matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance. Prepared annual budgets with controls to prevent overages. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow. Processed payroll and managed employee scheduling for employees. Partnered with members of management to communicate regional human resource standards, company policies, laws, and other government regulations. Conducted recruitment and posted open opportunities on internal/external job site(s); scheduled and conducted interviews. Completed all on-boarding processes and procedures for non-exempt employees. Trained new employees on company policies and standard operational practices. Complied with federal, state and local employment laws and regulations. Maintained employee records for PTO, Leave of Absences, FMLA and separation. Maintained accurate inventory for store merchandise and conducted monthly/ quarterly audits of stores’ merchandise. Managed regional A/R and select A/P accounts and reconciled accounts including past due balances. Processed consumer finance applications through 2nd and 3rd party banks and subsequent purchase authorizations. Increased sales revenue by providing on-the-ground support, following current industry trends and analyzing competitors. Met with consumers to discuss needs and recommend products and/or services best suited for their lifestyle.

Jacksonville, Florida, United States

Promoted various brand name companies, products and services. Supported all company initiatives, shared best practices, gave actionable feedback; and served as an advocate for assigned campaigns. Partnered with managers for the implementation of marketing campaigns to generate leads and drive sales. Conducted market research and reported on consumer rating and market impact. Communicated with in-store leaders and associates on product campaigns and reviewed consumer rating and reports. Generated public interest in the brand and perform other relevant marketing duties

Georgia, United States

Oversaw multiple campaigns for 10 regional stores to build business revenue. Wrote, edited and proofread copies of promotional materials for marketing campaigns. Managed the implementation, procedure and tracking of assigned marketing campaigns, Coordinated appointments between sales representatives and clientele to review account(s) or to add/remove service. Increased customer retention rate by resolving any customer inquiries or complaints regarding service or devices. Delivered reports of campaign results and measurements of ROI for assigned campaigns. Explained features and benefits of service plans and current running promotions

Atlanta, Georgia, United States

Resolved any customer complaints or issues. Organized, ordered, and restocked store inventory. Greeted customers and placed product orders in person and by phone. Immediately supervised 3 co-workers during day to day operations

Georgia, United States

Computed case data into main system and excel spread sheets. Managed closing and closed clientele case files. Sorted and mailed case files to regional DFCS offices. Assisted staff with additional duties when needed.