Achievements:Go Construct product ownerResponsibility for digital developments, content strategy and information architecture on the Go Construct website, the showcase for the many opportunities available to new entrants to the construction industry. Over the past six months I have been managing the introduction of a new architecture and template design for the website which went live in early March 2018.CMS selection and deploymentResponsibility for requirement gathering, specification writing, procurement and project management of a new CMS for CITB. Includes project management of the development of the CMS, management of chosen digital agency working on an agile basis and presentations to senior stakeholders.Webchat procurement and selectionResponsibility for requirement gathering, specification writing, procurement and management of webchat trial for CITB. Includes management of chosen technology partner and monitoring of its effectiveness.User researchWriting briefs for user research projects and subsequent management of user research agencies. Implementation of their findings to digital projects. Running of workshops with customer facing CITB staffs and recruitment of customers for user testing.Digital programme managementDevelopment of a programme for a suite of digital assets and tools for construction employers involving user research, interviews, workshops and writing of briefs and specifications.

Experienced web and digital professional now going solo. Expertise includes digital project management, content planning and management, copy editing, information architecture, CMS development, user experience, resource and people management. Focusing on challenging, stimulating contract or permanent work.

Management of advice websites of Citizens Advice and deputy project manager of the project team redeveloping websites and migrating six websites from LiveLink CMS to EPiServer CMS. Now looking for a new challenge after accepting redundancy.Achievements include: • Development of editorial process, resulting in more effective use of resources and emphasis on quality control and usability• Recasting of information architecture of Adviceguide and AdviserNet websites. This has been accompanied by a quadrupling of visits and doubling of dwell times to the websites• Writing of new style guide for AdviserNet and Adviceguide. Subsequent editing and writing of content to ensure it adhered to the style guide.• Improvements in accessibility of websites e.g. alt text on images, mark up of PDFs and tables• Project management of health and social care complaints project on Adviceguide commissioned by HealthWatch England (Mar-Jul 2014)• Project management of transfer of web consumer content from GDS and Consumer Direct to Citizens Advice (2011-12)• Running of user experience testing via surveys, panels, observation, eye tracking, card sorting, treejack, chalkmarking and Loop11.• Introduction and development of Google Analytics at Citizens Advice• Project management of Adviceguide web chat trials • Application for, and subsequent management of, charity Google adwords account• Introduction and writing of Twitter account for Information team. Co-ordination of social media activities on Adviceguide.Overall impact of editorial and technical improvements• Quadrupling of visits and doubling of dwell times to the websites• Average monthly visitors of 2 million (up from 0.5 million per month in 2009)• Reduction in editorial staffing of 15%• Visitor approval rating of 80%• Integration of campaign and social media activities into Adviceguide

Management of two teams providing full-text database of four national newspapers along with PDF versions of the newspapers. Management of a team providing research services to four national newspapers.

Management of team of research librarians and of team providing full text databases for four national newspapers and the stable of Times Educational Supplements.

• Management of 8 data editing librarians responsible for ensuring all News International newspapers are captured on internal database and transmitted to external parties and publishers• Management of 5 night team librarians providing enquiry and research services to journalists at night and capturing News International newspapers on the internal database• Management of hard copy and electronic resources for Information Services

o Management of 8 data editing librarians responsible for ensuring all News International newspapers are captured on internal database and transmitted to external parties and publisherso Concentrated on the reform of working practices and workflows so as to increase productivity of team

o Motivation and management of library staff of 33 people as part of a management team.o Running of busy enquiry desk handling up to 700 enquiries per day from journalists, readers and News International executives.o Management of operational and technological systems.o Devise and oversee library policy on newspaper cuttings collection.o Oversee development of pictorial and text thesaurus.

o Research for journalists and sub-editors of News International stable of newspapers (News of The World, The Sun, Sunday Times, The Times, and Today) as well as other News Corporation businesses, such as Sky Television and The Australian.o Collating / classifying information contained in daily, newspapers and magazines and filing of such information.o Use of online databaseso Selection and purchase of library books and HMSO material.

o Research for journalists and sub-editors of Today Newspaper.o Collating / classifying information contained in daily, newspapers and magazines and filing of such information.o Use of online databases o Editing, captioning, filing and retrieval of photographs for picture desks