With several years of progressive experience in hospitality, my current role as Duty Manager at Novotel Tangerang has honed my expertise in duty management and guest satisfaction. At Novotel, our team is committed to delivering exceptional guest experiences, a mission that resonates deeply with my own professional values. My competencies, derived from my time as Jr. Night Manager and transitioning to Duty Manager within the same esteemed organization, have equipped me with the skills to elevate service standards and foster a welcoming environment. I am passionate about leveraging my skills in duty management to contribute to Novotel’s culture of excellence, ensuring every guest feels valued and supported during their stay.