Self-employed, assignment: Successful design and execution of a broad improvement program:- Lead local leadership team during search for new director- Rationalize local organization structure- Improve interaction and cooperation with head office- Sharpen people management and motivation- Improve business orientation of technical project teams and local leadership- Strengthen business processes- Increase focus on technical competence development- Work with head office on interface with remote team; represent remote team in head office- Coaching relationships with key engineers and managers- Progress reporting on improvement program (burn-down approach to make progress in diverse areas measurable)

- Design/implementation of a company-wide Portfolio/Project Management process: long range planning, portfolio definition, project governance, benefit realization- Development and delivery of Portfolio Governance Master classes for Senior Management, Steering Committee members and Project Managers- Coaching Management, Steering Comittees, PMO and Project Managers

- Management of process development/improvement portfolio- Managing 15+ Process Consultants

The Netherlands, China:- Improvements to Project Management and Management engagement- Selection/coaching of Project managers; improved Project Governance

- Portfolio of projects for Apple (iPod, iPhone), relationship with Apple- Crisis management: resolved serious risks due to product/process issues. Successful production start supporting iPods and iPhone

Improvement of contract management and renewal process at Rossmark-Veolia

Lead worldwide projects, including:- Design, implementation and operation of a global customer satisfaction survey- Rapid implementation of order capture process in support of major marketing program- Customer requirements management process supporting outsourcing operation

European Sales/Services admin organization- 10-15 Project Managers: ERP, CRM, Business Process Reengineering- Concept, implementation and management of Master Data Management team

Restructuring of Product Development process at BDT (a German manufacturer of high tech equipment for HP, Xerox, Benchmark, ATL, Sun, Dell etc.)

Managing 70 engineers developing global repair processes- Turnaround in customer focus, flexibility, reliability, efficiency, morale- Rationalization of department's activities; transfer of operations to Scotland; controlled shutdown of Netherlands organization

MT member responsible for product/process Quality, Production Engineering, Product Life Cycle Management, Master Data Management

- Development and implementation of Product- and Logistics quality process- Implementation of TQM program- ISO 9002 Certification

Implementation and management of Product Life Cycle Management for Apple Service in Europe, Middle East and Africa: managed team of Service Product Managers, responsible for structured introduction, maintenance and withdrawal of support for products

Support of subsidiary and distributor service organizations in Europe, Middle East and Africa

Managing distributor service organizations in Africa, Mediterranean, Middle East, Scandinavia

Training reseller techs and setting up technical training in Europe