Adria Barchi Email & Phone Number

Phoenix, Az

- Work with the physical therapists and office staff onsite to ensure optimal patient experience- Always looking for a holistic view of what may be causing a problem if orthopedic exercises are not 100% successful, specializing in manual lymph drainage, neural and visceral mobilizations, women's fertility, and vagus nerve activation.

Mesa, Az

Graduated from Pima Medical Institute with an associates as a Physical Therapist Assistant with a 3.95 GPA.Clinical experience: orthopedic outpatient, aquatic therapy, rehab hospital, and workman's comp

- Oversee the daily activities of all front office staff. Empower associates by giving them​t​ools and ideas to succeed, enabling them to exceed guest expectations and increase our guest experience index scores- Resolve any guest issues or inquiries. Respond promptly to ensure guest satisfaction or full service recovery. Learn from feedback to create a plan for future improvement- Prepare hotel for enhancement projects and groups to ensure that all billing, rooming, guest communication, property closures, and expectations for associates are clear- Adhere to LRA Brand Standards and oversee StarQA self audits as well as associate audits- Act as VIP Leader by communicating with Platinum Guests to set expectations, preparing welcome amenities as well as implementing programs to increase SPG preference fulfillment and SPG acknowledgment property-wide

- Oversee events from setup to breakdown to ensure guest satisfaction- Improve productivity and cleanliness practices in all banquet areas and event sites- Supervise the food and beverage outlets as the manager on duty, assisting staffand guests while completing any necessary service recovery opportunities and closing out all paperwork and reports for the day

Upper East Side

- Increased revenue by 26% over one year by improving customer service and product consistency as well as expanding catering business- Decreased food costs by 1.5% over the course of a year- Maintained labor costs 4% under quota by demanding high levels of efficiency andprioritization - Not only retain employees, but train them well enough to grow throughout the company and move on to bigger and better positions where they can help other stores increase their efficiency and productivity.

Wyndham Hotel Downtown Phoenix And Z Tejas Restaurant

Over two separate tenures with American Valet, I was an account manager in charge of scheduling, payroll, cash handling, optimization of guest experience, training, coaching, and increasing revenue. At the Wyndham location, I would attend hotel meetings and communicate with hotel management and front office to ensure the most efficient and seamless experience for the guests while planning ahead for any and all events at the hotel or in the area.

Set up, recruited for, coordinated, and managed special events at different locations. When there were no events I was managing the four locations at the Irvine Spectrum, anywhere from 10 to 35 valets on location at once and 75 employees overall. I was responsible for everything including employee rewards/discipline, audits, termination, payroll, and general daily operations.

Bs, Psychology

Activities and Societies: women's soccer team BS in Psychology

Education record