Adria Evans Email & Phone Number

Scottdale, Ga, Us

United States

United States

Provided actionable insights to the Product team by delivering detailed feedback on bugs and feature requests, driving continuous product improvement and aligning outcomes with customer needs.Engaged with an average of 40 customers daily through live chat and email, effectively troubleshooting complex issues, enhancing customer satisfaction, and ensuring a consistent user experience.Collaborated with the Product team to categorize, analyze, and prioritize customer feedback, identifying trends and proposing solutions to enhance product functionality and inform future development initiatives.Led initiatives to improve internal processes and resources, optimizing workflows, enhancing operational efficiency, and contributing to strategic business goals.Conducted manual UI testing to ensure compliance with usability and functionality standards, supporting a seamless and user-friendly product experience.

- Contribute to the development of best practices and guides, regularly updating research guides and operating procedure documents as needed to reflect current standards and methodologies.- Actively drive the evaluation of research processes, pinpointing areas for enhancement, and collaborating with the UX operations team to implement improvements that enhance overall research efficiency.- Provide operational support during research studies to guarantee the accurate and reliable capture of data, encompassing data organization, data management, and the coordination of transcription services- Implement highly effective recruitment strategies, leveraging diverse channels, agencies, and platforms to secure top-tier research participants- Collaborate closely with UX researchers to pinpoint precise target user groups for research studies, ensuring research relevancy.- Effectively communicate project status, requirements, updates, timelines, reviews, and deliverables to cross-functional teams and stakeholders, fostering collaboration and synergy.- Coordinate all research activities encompassing recruitment, data collection, analysis, and deliverables to guarantee the success of research initiatives.- Lead project check-ins with key stakeholders, actively seeking and incorporating their feedback on research materials and deliverables to ensure alignment with project objectives.

Managed and streamlined franchise operations in a startup environment, developing adaptable strategies and processes to support sustainable growth and scalability.Analyzed customer needs and satisfaction levels, implementing service quality improvements that resulted in a 72% retention rate and a 30% conversion rate, directly impacting franchise success.Utilized performance KPIs to monitor and enhance operational efficiency, adapting to evolving business conditions and providing data-driven forecasts for future planning.Designed and implemented Standard Operating Procedures (SOPs) and process improvement plans, achieving significant gains in efficiency, cost reduction, and accelerated operational timelines.

Montclair, Nj

West Orange, New Jersey, United States

Conducted financial and credentialing audits for 50 cases per quarter, identifying and addressing areas for improvement while ensuring compliance with regulatory standards.Led the billing reconciliation process, investigating data discrepancies to ensure accuracy and adherence to coding and mathematical protocols, reducing errors and improving financial accuracy.Produced detailed reports on a daily, weekly, monthly, and quarterly basis, meeting internal and regulatory requirements, including Medicaid and the Joint Commission, ensuring transparency and accountability.Managed payroll processing for 200 employees, achieving 100% accuracy by verifying and collecting personnel timesheets, and ensuring compliance with payroll laws and regulations.

West Orange, New Jersey, United States

South Orange, New Jersey, United States

Bachelor Of Science - Bs, Sociology

Associate’S Degree, Social Sciences

Activities and Societies: Phi Theta Kappa Honor Society