•Supports the creation of a Customer First culture in by taking ownership and control of the day to day customer traffic, line queue, and administrative duties of the store and to achieve and maintain the highest level of efficiency, safety, and security•Engage customers in conversation to understand their needs and desires•Ability to present merchandise and share detailed information regarding features and benefits of products•Provide information regarding extended service plans and financing options•Meet individual and team sales goals

Performs duties in accordance with casino credit policies, including but not limited to marker payments and issues, deposits, and withdrawals.Assists guests with all transactional needs, including but not limited to check cashing, credit card advances, slot tickets, chip cash outs, and foreign currencies within specified guidelines.Ensures security of company assets, including cash, chips, and tokens, during the shift.Balances all appropriate banks within the cage at the end of the shift in accordance with departmental variance policy.Completes all reports or forms accurately in compliance with Title 31.Maintains customer confidence and protects casino operations by securing confidential informationPromotes and maintains the highest level of guest service to all guests while staying alert to their needs.Resolves guest complaints within scope of authority, and notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

• Install software, modify and repair hardware and resolve technical issues• Provide base level IT support to 300 end users• Display courtesy and strong interpersonal skills with all customer interactions• Develop quick reference guides to assist end-users with challenging software application features• Manage Windows workstations including desktops, laptops and tablets• Ensure that Remedy and Spice Works tickets are resolved or escalated• Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches • PC refresh and migration Windows 7/8.1 and 10• Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side• Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)• Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines• Create and manage network accounts to include granting access to secured file shares• Manage bench and IT inventory• Provide level 2 end-user technical support for Windows 7, Microsoft office, network connectivity• Manage Windows 7/8/10 workstations• Troubleshoot Wi-Fi and Ethernet networking issues

● Keeps the stockrooms and sales floor organized, re-stocked and clean.● Completes all inventory processes and makes sure merchandise is properly checked in and accurately ticketed.● Leads and assist the team with inventory control initiatives. ● Providing a positive customer experience while focusing on efficient and friendly service.● Demonstrating abilities to perform task and procedures related to the positions.● Showing commitment to team through collaboration and positive, proactive communication.● Demonstrating productivity by using time efficiently to deliver strong results.

● Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help desk● Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN systems when possible from the Help desk● Respond to user requests for service, troubleshoot problems, and help develop solutions ● Support PC hardware components, desktop operating system software and application software ● Perform minor repairs to equipment and arrange for other servicing needs ● Identify and report system issues to vendors. Monitors and test resolution of the issues sent to vendors● Record activities, solutions and other responses to request for service