• Ensuring the realization of individual contracts, that they are handled correctly from a commercial and legal point of view along the HPE services customer support policies and procedures.• Ensuring full ownership for front office responsibilities and coordinate end-to-end activities including the involved partners.• Ensuring interface between support sales, support business, delivery, process development and the customer.• Sometimes needs to take over lead functions for customer projects from an admin point of view.• Maintaining an enhanced customer satisfaction through proactive communication and handling as well as a high level of data quality.• In the entire process i use specialised tools as Sap , Sandy , Salesforce.

• Providing assistance for Turkish Airlines customers in Italian / English. • Maintaining a high customer satisfaction through proactive actions and negociation abilities.• Evaluating situations and identifying existing or potential problems that needed to be fixed.• Working with sales .

• Translation operations from Italian to Romanian / Romanian to Italian