• Managed security operators and intelligence analysts, staffing levels, proactive investigations and critical incident management within the Security Operations Center, utilizing camera and alarm monitoring software and business intelligence tools to innovate risk solutions. • Eliminated operational inefficiencies by performing root-cause analysis on data to identify KPIs, creating SOPs, training, and report templates that automated existing metrics, showed ROI, and ensured compliance with quality assurance policies. • Pioneered critical internal and external stakeholder escalations by utilizing reporting, business intelligence tools, and fostering cross-functional collaboration with facilities, local law enforcement, and senior leadership.• Managed budget by leveraging data within PowerBI reporting, making recommendations for resourcing of headcount to mitigate risk and improve client service.• Served as IT physical asset manager and technical administrator for LenelS2 signal acceptance to ensure compliance according to Microsoft’s policies.

•Assisted the Fusion Center Security Advisor during high or demanding operations periods.•Responsible for quality control of documentation and processes for VSOC staff.•Coordinated priority response for Tier 1 emergency alarms and reports.•Performed global system audits for devices and cameras within Americas, Asia, EMEA, and Puget Sound.

•Developed the majority of short form communications including Pages and Desk Journal Entries.•Responsible for making sure SLAs are being met by staff.•Cross-Trained in multiple roles in the VSOC to fill in as needed.•Maintains an in-depth knowledge of all VSOC processes, procedures, and technologies. •Coordinated response to priority alarms and incidents by communicating with key stakeholders worldwide.

Responding to calls for service and emergencies around the Microsoft campus.