- Effective management of over 100 network projects including cabling, installation and configuration of Cisco, Fortinet, Ubiquiti equipment- Special support for solving software/hardware and computer network incidents- Strong experience in supporting MS Office 365, Microsoft Active Directory and Servers- Design, implementation and administration of IT networks for connectivity and security- Monitor network performance and quickly resolve issues- Effective collaboration with internal teams and external suppliers to ensure the good functioning of the IT infrastructure- Creating and updating technical documentation and security procedures- Providing technical support and training for network users- Documenting and reporting activities to the ticketing system- Effective troubleshooting both remotely and at the customer's site.

- Network activity and Service performance monitoring, using tools such as: emailalerts, SNMP applications, syslog servers connected to the system.- Execute daily checks on networks nodes.- Alarm handling- Incident identification, creation and investigation.- Prioritize the alerts, in order to do the restoration of specific services in a timelymanner.- Performs troubleshooting based on network monitored issue and customer tickets.- Maintains the service delivery level within the agreed SLAs.- Communicate with 3rd Party when needed, based on the issues encountered.- Data Center engineer.