This is a role in the Credit management team within Worldline. We offer Business Credit Accounts for various clients. The Department is CICM:Q Best Practice qualified and adhere to these values. I am the Team Leader of the Credit Risk Applications team and we process Business Account applications on a daily basis. I also manage direct reports. Thorough investigations are needed within this role to check the credit worthiness of numerous companies for their Credit Worthiness and prevent any Fraud. We use a variety of internal and external systems and Databases. This includes the CIFAS database. As part of this, I am qualified to perform and receive CIFAS Fraud Check calls from other CIFAS Members.I am currently a GCM Level 4 employee after a successful promotion in H1 2022. I was a GCM Level 3 previous to this.

This is a role in the Credit management team within Worldline. We offer Business Credit Accounts for various clients. The Department is CICM:Q Best Practice qualified and adhere to these values. I am a member of the Credit Risk Applications team and process Business Account applications on a daily basis. Thorough investigations are needed within this role to check the credit worthiness of numerous companies for their Credit Worthiness and prevent any Fraud. We use a variety of internal and external systems and Databases. This includes the CIFAS database. As part of this, I am qualified to perform and receive CIFAS Fraud Check calls from other CIFAS Members.I am currently a GCM Level 3 employee after a successful promotion in H1 2019. I was a GCM Level 2 previous to this.

• Handling IT related issues for our clients on a daily basis.• Running and managing the staff rota for a small team.• Handling any technical issues which any of the staff may have with their PC on a daily basis.• Training any new staff onto the desk from another department.(MOVED DEPARTMENTS, STILL WITHIN WORLDLINE)

• Handling customer complaints and queries on a daily basis.• Running and managing a daily report for all of our customers to ensure that targets are being met.• Handling any technical issues which any of the staff may have with their PC on a daily basis.• Training any new staff onto the desk from another department.(MOVED DEPARTMENTS, STILL WITHIN WORLDLINE)

• Leading a team of staff assuring that daily SLA targets are met• Taking escalated calls to resolve disputes with customers• Managing customer accounts including address changes, payments, ordering cards• Using a web based application to manage accounts• Liaising with different desks to maintain service levels and resolve system issues• Raising incident/change requests to improve the systems the team use• Using a number of Windows systems, databases and programmes to complete daily tasks• Running reports to ensure targets are being met• One-to-one meetings with staff to discuss performance and any issues they may have(MOVED DEPARTMENTS, STILL WITHIN ATOS/WORLDLINE)