Adrian Bara Email & Phone Number

Cluj-Napoca, CJ, RO

Cluj-Napoca, Cluj, România

• Providing 3rd level support to internal and external customers for service requests/incidents raised via Zendesk platform, in respect of the Darwin application;
• Investigating, diagnosing and reporting software defects in a clear, concise manner to Software Engineering Team for resolution and testing the implemented fixes;
• Monitoring the application performance using specific monitoring tools and work together with Infrastructure and Cloud Engineering teams to diagnose and resolve performance issues:
• Creating and maintaining knowledge base articles to document defects, common issues and processes, thus supporting internal and external clients to self-service;
• Database interrogation using SQL Server and MongoDB queries for analyzing the impact of defects and providing information to the business upon request;
• Identifying and implementing workarounds until the underlying issues/defects are resolved;

Cluj-Napoca, Cluj, Romania

• Manual testing the current released and upcoming versions of the procurement tools:
• System deployment planning and release management of procurement applications;
• Developing web applications using no code solutions such as Microsoft PowerApps, Cisco Prime;
• Data analysis: checking and validating data received from providers;
• Data entry and monitoring of data import phases into the data base;
• Updating internal documentations and user guides;

Cluj County, Romania

• Analyzing application and data base logs, reproducing the issues and reporting them to the development team;
• Testing the current released and upcoming version of the web application including the new features;
• Manual testing of the internal tools;
• Application Programming Interfaces (APIs) testing using SoapUI;
• Keeping track of all customer escalations (short / long term fixes and improvements);
• Using different issue/bug tracking tools like: JIRA, YouTrack, Trello and Freshdesk;

Cluj County, Romania

• Acquired solid knowledge and insights about the tourism tech industry and hospitality;
• Tested all the products developed within the company;
• Achieved knowledge of XML and JSON data structures;
• I have developed responsive websites for clients with CMS technology;
• Presented and sold the company's products to existing and future clients on scheduled sessions by e-mail, phone or face-to-face;
• Provided technical support and trainings for the clients located Romania;

Master'S Degree, Tourism Planning And Development

Bachelor'S Degree, Human Geography And Tourism