Adrian Bates Email & Phone Number

Washington, Dc, Us

Dynamic, multi-skilled ITSM Service Transition Manager who follows as well as leads; with over 15 years of technical expertise and training that furnishes the knowledge and skills needed to evaluate, analyze, and continuously improve processes across all fields of operations. Demonstrated high level of interpersonal and communication skills to work across functional and organizational lines with uncompromising ethics internally and externally. Ensure that the work production is in keeping with standards, deadlines and other criteria as “service level agreement” dictates. Sufficient in rendering sound decisions while leading, supervising, and harmonizing with subordinates and management alike. I have high standards, a strong mind-set with goals to explore challenging opportunities. I desire to be placed where my knowledge, experience, and skills can be utilized and expanded upon while contributing and building loyal customer relations within the operational goals of the Organization.

Colorado Springs, Colorado, Us

Colorado Springs, Colorado, Us

• Gather and analyze data, acknowledging trends, and recommending courses of action (COA) and/or root cause identification. Proposing improvements, calibrating performance, resolving problems, mentoring employees, supervisors, and management staff in quality management principles, theories, tools, and systems for the Human Resources, Contracts, and Procurement dept. Awarded certificate of achievement as key personnel to attaining ISO 9000:2008 Certification for 900 million dollar program.  Streamlined process which resulted in removing 37% of unessential documents from Quality Management Site resulting in reduction from 1700 to 1100 internally controlled documents Awarded $100k to induct three new external acquisition processes regarding military and company publications which improved support service level by 50%.  Created process to effectively and efficiently manage military publications which resulted in the removal of 5000 outdated publications during regularly scheduled field audits

 Technically inspected Army commodities (tracks/wheels) at -10/-20/-30 level standards Maintained and updated accurate records of maintenance, operation, and repair Presented training on shop practices, troubleshooting/repair procedures, and proper documentation Used and interpreted schematics, computer printouts, technical bulletins, and technical manuals to troubleshoot, repair, or replace faulty line replaceable units and components Applied various pieces of test equipment to diagnose and isolate malfunctions as well as calibrate equipment Implemented process improvement which increased productivity by 35%

Arlington, Virginia, Us

• Served as an 63S construction engineer researching and resolving functional problems involving diesel engines, Responsible for all aspects of diesel and gasoline engine replacement and repair• Supervised, trained, and coached 12 soldiers performing daily maintenance operations• Initiated and maintained records on equipment usage, operations, maintenance, repair and prepared daily vehicle status reports• Prepared repair parts request, received, stored, exchanged, issued repair parts, and insured installation• Updated records on equipment usage, operations, maintenance, repair, modification, and calibration