Lead the overall program management of 4 client’s worth over $6M in revenue (large employers and national/regional health plans). Responsible for program delivery, client satisfaction, growth, and profitability. Collaborate across the organization (professional services, product, finance, legal, and communications) to ensure the organization is aligned to support the client. - Lead complex decision-making processes and overcome objections to reach closure. Make strategic recommendations to achieve the client’s objectives while minimizing operational risk and cost. Work with compliance and legal to ensure client program designs meet regulatory requirements.- Improved the relationship/reference status of several dissatisfied clients by auditing and correcting their program design configuration and managing the accuracy and on time delivery of their data files. - Project lead to more accurately report on a client’s participation rate and prove value. Coordinated with ETL and data warehouse teams, showed a 55% increase in consumer engagement.- Lead a cross-functional team auditing a client’s incentive file for accuracy. Resulted in the identification and correction of two platform wide data issues and a missed business requirement. This was a critical factor winning the client’s RFP.

Manage the full scope of the technical implementation of clients into a SaaS platform. Responsible for the entire implementation life cycle including planning, discovery, design, configuration, and deployment in addition to project and client management responsibilities.- Lead 3-4 concurrent implementations with 3-5 month durations. Lead a cross functional team (business analysts, solution architects, quality assurance) and collaborate across the organization (client services, finance, communications, and clinical services).- Assigned to implement the most challenging clients from both a technical design and client management perspectives. Received kudos internally and externally for resolving technical challenges, keeping projects on schedule and keeping stakeholders informed.- Selected as the lead consultant to migrate existing clients from the legacy platform to the new platform due to deep knowledge of the platforms, products, operational requirements and ability to identify and mitigate functionality gaps.- Translate business requirements into technical requirements, map inbound data to support portal configuration, outbound data files, and data warehouse reporting.- Lead user acceptance testing by building test plans (positive and boundary testing), tracking/resolving/escalating bugs, keeping stakeholders and client informed. - Selected as the team’s technical SME on inbound single sign on and electronic file transfers.

Manage the data stream workflow from beginning to end (data receipt from vendors, internal processing, and deliverables to clients). Work cross functionally to standardize operational processes for increased scalability and interdepartmental reporting. Monitor vendor performance versus contractual agreements and follow up as required to ensure compliance. Drive to successful resolution any data inaccuracies while keeping internal and external stakeholders informed. Provide analysis for statement of work development and recommend technical infrastructure improvements.- Manage the timely receipt, processing, and error resolution of 900+ monthly data files for over 50 clients and 70 vendors by working with stakeholders to standardize/improve processes and develop controls.- Implemented an information management system for essential client data. Consolidated hundreds of disparate sources of data file information. Trained stakeholders to use it for easy management of client data, production schedules, capacity planning, and internal reporting.- Improved eligibility data processing, a high consumer touch point. Implemented data processing changes resulting in a 60% reduction in data load failures and 75% improvement in delivery time of data results to clients and vendors. - Project Manager for implementation of a B2B data file transfer product. Championed the product’s licensing by gaining stakeholder support for increased functionality, security and ROI cost savings. Collaborate with network engineers for integration into operations, marketing for branding, and client services for pricing.

Create and maintain an executive level operations dashboard, identify performance anomalies, and inform process owners. Document new client implementation processes, collaborate to streamline them, and provide cross functional training.- Contracted a new health screening vendor by gathering business requirements, performing vendor due diligence, and negotiating price concessions and performance guarantees. Integrated them into operations.- Created operations dashboard by defining business requirements and integrating key metrics from 5 departments. Significantly increased the Account Managers’ awareness of their client’s performance.

Supervise the aviation logistic operations of a 4,000 personnel and 204 aircraft organization across Northern Iraq. Coordinate with five subordinate units to support the organization's mission and direct emergency response actions. Supervised a staff of four.- Communicate all essential elements of current and planned aviation operations to executive team. Build relationships to create efficient lines of communication throughout the organization.- Work cross functionally with three support teams (strategy planners, logisticians, and analysts) to make tactical decisions in line with strategic goals.

- Created the strategic training roadmap to prepare a 400 member organization to deploy to Iraq. Organized individual, small team, and collective training, culminating with a capstone event. Supervised a 15 member staff.- Inherited a substandard operations department. Identified critical functions, analyzed root failures, prioritized corrective actions, and empowered direct reports. All failing areas passed subsequent audit.

Program Manager of a 43 member team to train helicopter pilots. Responsible for their training, health, and welfare. Set training strategy and priorities, coordinate for external resources, and supervise the execution of aviation operations.- Certified 40% more pilots than peers by reducing constraints, analyzing cycle time, coordinating for external resources, and contingency planning.- Maintained $60 million of equipment 17% above maintenance requirements by forecasting helicopter utilization, managing parts demand and delivery, and scheduling mechanics.