🚀 Founder at ISA - Incognito Service Audit - Transforming Service Quality through Innovation 🚀At ISA, we're rethinking how businesses understand their service delivery. Combining in-depth service audits, smart software implementation, and AI-driven insights, we help organizations elevate their customer experience and optimize processes.Our approach is to dive into the details of your service without disrupting your operations, uncovering the hidden opportunities for growth… Show more 🚀 Founder at ISA - Incognito Service Audit - Transforming Service Quality through Innovation 🚀At ISA, we're rethinking how businesses understand their service delivery. Combining in-depth service audits, smart software implementation, and AI-driven insights, we help organizations elevate their customer experience and optimize processes.Our approach is to dive into the details of your service without disrupting your operations, uncovering the hidden opportunities for growth. From mystery audits to seamless process improvement and cutting-edge AI integration, our goal is to empower businesses to deliver exceptional service, every single time.Always looking to connect with innovators, industry leaders, and businesses ready to transform their customer journey. Let’s make service excellence the standard. Show less

In charge of systems , processes and Training for Central and South America . Managing the team across all the Region Testing , Training and Implementation of the new operational software (AirLOG) Continuous Improvement initiatives to optimize customer experiance and improve productivityCentralization of internal task to the Shared Service Center for the entire regionOptimization and creation of the Knowledge Center in Colombia to serve all countries in the region

In charge of Airfreight systems and processes for Central and South America .Detailed process documentation and analysis. Reorganization of task within the Airfreight departments along all Region Prepare the organization for the rollout of the new operational software

Working in Global Headoffice to define and document all operational and functional requirements of the new internal software . Definition of new proceses to ensure highest quality and productivity . Comunication with Regional superuser IT understanding and working closely to the IT developers

Responsible of all Airfreight operations within Colombia. Negociacions with providersCustomer Service Business Development Team management

Process analysis Requirement definition System Testing User Training System ImplementationResponsable of the rollout of the AS400 bases operational system (CIEL) for 9 countries in South America

Shipment Coordination Customer Service Sistem task Invoicing and Documentation