Adrian Benjamin Lim Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Client: EML (Employers Mutual Limited), a company based in Australia who specializes in managing workers insurance and personal injury claims.Department : Business Administration Services (BAS), a team of highly skilled professionals, located both onshore and offshore. Our goal is to support the claims teams to enable them do what they do best.Summary of role: Manage a team of 15 Data Entry Analysts, whilst also taking up the responsibility of being an SME for a specialized task, streamlining its processes and ensuring smooth operation.

Kuala Lumpur, Malaysia

Client: EML (Employers Mutual Limited), a company based in Australia who specializes in managing workers insurance and personal injury claims.Department : Business Administration Services (BAS): Call QA Team.Responsibilities : -Perform call reviews(audits) according to the given quality guidelines-Give feedback and recommendations for call quality and process improvements-Analyze quality results to identify key areas for improvements, which will be highlighted to assigned business units-Conduct calibration sessions to ensure alignment of all business units-Prepare Call Review reports on a weekly and monthly basis-Manage the distribution list to ensure the call reviews volume is evenly distributed among team members

Kuala Lumpur, Malaysia

Level 1 Technical Support Senior Associate and Level 2 Technical Support Specialist

Bachelor Of Science - Bs, Industrial And Computational Mathematics

Education record