Supervise and coordinate the activities of the IT team to ensure the efficient operation of systems and that all systems/applications comply with quality standards and regulations..Lead systems validation projects, including test planning, execution, and documentation.Lead software developments including project planning, coding and deployments.Ensure compliance with regulations and quality standards in all systems and applications.Develop and maintain IT policies and procedures.Evaluate and recommend technology improvements to optimize operations.

Software developer to help the process optimization for the different business areas. Working with Microsoft Technologies (C#, SQL Server, ASP.NET, Power BI) and using agile development methodologies to deliver systems in a timely manner. Hight experience at all levels of the application lifecycle. Leads teams to analyze, design, develop and implement of new processes, tools, applications, or systems. Adapts differing techniques and methods to develop solutions for a variety of complex issues. Leads efforts to identify problems and opportunities for improvement with components or processes used to deliver IT solutions to clients. Identifies any business/system constraints and prepares the design of the proposed solution.

Web application development (ASP.NET, C#, HTML, JavaScript). Windows Forms development (C#, Visual Basic, C++, Access). Reports development (SAP Business Objects, Power BI, Web Reports, Others). Maintenance and support to local and corporate applications (upgrades, troubleshooting, change control, documentation). Support and attention to local and remote users. Design, creation, and maintenance of databases (MS SQL SERVER, Access, Excel, MS Azure). Planning and development of new documented projects based on policies and methodologies (KAISEN, Six Sigma Green Belt, process maps, FMEA, MSA, DOE, Control Plan).

• Implementation and management of IT projects for the optimization of processes (BMP) in enterprises. (MRO consulting). • Expert in IT support and maintenance of information technologies.• Project management leader (MS Project Manager, Supervision, Coaching, Leadership Courses and Teamwork). • Supervision and management of IT staff, for the training and implementation of different technological solutions for customers and internal use.• Knowledge and improvement of manufacturing, quality and administrative processes.• Business Process Analyst for continuous improvement and process automation. (Business Model Canvas, BPM, 5S, Six Sigma, TRIZ, 8Ds, Document Control, Quality, Control Plan, FMEA). • Perform presentations, webinars, seminars and conferences to clients for consulting, sales and training for new functions and processes.• Management of accounts, through methodologies and sales strategies, focused on Manufacturing Companies, SMEs, Government, and Educational Institutions.

• Support for customers and internal users.• Support, troubleshooting and maintenance of: computers, ERP systems, Windows XP-10, Windows Server 2003-2012, Mac OS X, Ubuntu, Clusters, Routers, Switches, QoS, APs, wiring structured, TCP/IP, networks LAN/WLAN, VLAN, SMTP Email servers, Storage Servers, SMB, FTP, Data Bases, SQL, MS Access, print drivers, printers, RICOH, HP, SHARP, PANASONIC, CANON, DocuWare, DocuScan, Equitrac, UCS, Video conferencing systems, security cameras, backups, restorations, Acronis, security, virus and Firewalls. • Supervision, training, and programming services for the IT staff.• Specialist in Document Management Systems (DMS).• DocuWare System Consultant certificate (DSC).

• Supervision of technical staff, scheduling activities, assigning responsibilities, training and coordination of technical staff.• Customer onsite follow up to evaluate quality and service.• Review the operation quality of the multifunctional devices.• Technical Certificate for RICOH multifunction support (Core Basics).• Multifunction device troubleshooting.• Remote and onsite client support.