- Providing technical assistance for Financial Services Applications.- Research, re-create and test customer issues.- Assist in providing regional coverage for Financial Services and Insurance products.- Act with strong connections with other members of the team.- Create and maintain Knowledge Management content.- Certified to address security issues from customers.

• Managing and resolving Service Requests logged by customers on Siebel CRM product withinthe SLA and contribute to proactive support activities according to product support strategyand model.• Working towards, adopting and contributing to new processes and tools (Oracle WebConferencing,diagnostic methodology, scripting tools, etc).• Contributing to Knowledge Management content creation and maintenance.• Participating in Root Cause/Corrective Action activities defined within the product area inorder to further enhance the customer experience and improve the Oracle product.• Treating general OpenUI/HI issues on standard environments, in order to find the solution forthe issues encountered by customer.• Contribute to continuous product and service improvement by identifying complex issues, performing product and documentation reviews, taking initiative for process improvement and internal systems design.• Test, document and create Siebel product BUGs reported by the customer or identified internally.• Managing the issues related to standard functionalities, workflows, integration and functionalityof Assignment Management by analyzing the logs and configurations.

• Responsible for maintaining all OSS-ICT applications with optimum performance, reliability and availability.•Transfer new systems and upgrades into the production environment with the minimum of downtime.• Prepare, test and implement services configuration changes as development teams delivered.• Troubleshooting the actual platforms on environments as Production, Pre-production and Test and find solution for out of the box application issues.• Report defects and follow-up their life cycle.• Assures 2nd level restoration and preventive maintenance.• Assures performance analysis and short term measures for optimization.• Assures performance reporting to enable long-term improvements.• Automate repetitive tasks by creating procedures for Front Office team.• Capacity to schedule team activity in order to achieve maximum performance in a limited time unit, with limited resources.• On-call based coverage for high availability of customer needs.

• Coordinates and performs Network surveillance - preventative maintenance and also do 1st level restoration: perform troubleshooting, fault acknowledgement and fault analysis for all OSS areas systems for telecom operators.• Coordinates team members and makes sure that the Service Delivery Level is within the agreed SLAs.• Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges) using various applications or O.S. • Ensure that daily tasks are performed correctly by the members of the shift. Assure that all procedures assigned to members of the team are properly done.• Performs knowledge transfer to new colleagues of the team: do on the job training for them. Also provide feedback about new members of the team when requested by team leader.• Interprets / understands technical information and prepares technical documentation.• Interacts with other Engineers, customer, technical staff and other groups within Service Delivery Organization( IM ,Back Office, Deployment, other Front Office teams).• Provides suggestions, improvements that could benefit the daily work of the team on a regular basis.

Network and services surveillance in a proactive way in order to keep the customer network running according to expectations to enable and deal with possible alarms or other incidents within immediate action.Manages incidents and incoming calls related to technical problems and service deliveries for OSS/ Infrastructure area in the production environment.Ownership and responsibility for all tickets assigned to our group, maintains the service delivery level within the agreed SLAs.Provides resolutions to service requests and faults identified by other area or raised via a corporate system that relate to OSS/Infrastructure area.Solves standard problems in the OSS and Infrastructure area based on the existing procedures.Interprets / understands technical information and prepares technical documentation.Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference).Work in an international environment, with customers and suppliers.Use effectively telecom knowledge to manage faults and customer demands.Working with different types of OS : Linux, Solaris, Hp-UX, Windows 2003/2008Server.Administrator and responsible for BOXI/BI application.Answers calls and e-mails promptly and correctly (incident, order and change handling) on a wide variety of technical issues, request and problems.Administration, monitoring and maintenance of UNIX (RED HAT, SOLARIS, HP-UX,) Windows 2008 R2, Windows 2003 servers in custody , Oracle DB , in production environment.Contact vendors in case of system or hardware failure.

Design and implementation of a VPN network.