SanMar – Jacksonville, FLOperational Management: Managed end-to-end inbound/outbound logistics, leveraging automation forinventory, order fulfillment, and shipping, ensuring high throughput and accuracy.•Team Leadership: Led, mentored, and developed supervisors and equipment operators, drivingperformance and productivity through collaborative team culture.•KPI Management: Achieved key performance metrics, including: Increased Lines Per Hour (LPH) by10-15% via automation.Maintained 99%+ order accuracy using WMS and automation tools.Ensured 98%+ on-time shipping by optimizing workflows and real-time tracking.•Boosted labor efficiency by 20% through automated equipment.Automation Implementation: Collaborated with engineering/IT teams to optimize automationtechnologies, reducing manual processes and increasing operational throughput.•Continuous Improvement: Implemented Lean/Six Sigma strategies, reducing costs by 15% annuallythrough streamlined processes and waste reduction.•Safety & Compliance: Enhanced workplace safety through automated monitoring, achieving a 30%reduction in incidents while ensuring OSHA compliance.•Problem Solving: Resolved operational issues in real-time using data-driven insights, minimizingequipment downtime and delays.•Cross-Functional Collaboration: Worked closely with inventory, transportation, and customer serviceteams to ensure seamless logistics operations and consistent performance reporting

PROFESSIONAL SUMMARYWORK HISTORYImplement warehouse automation solutions and optimize Warehouse Management System (WMS) layoutFocus on increasing lines per hour (LPH) through process improvements, performance metrics, and teamtraining, ensuring productive and efficient operationOversee the planning, organizing, and monitoring of the store goods flow process, from goods receiving tosales location replenishment, ensuring timely customer order fulfillment and optimized area presentationOptimize total supply chain costs by providing data-driven insights to business partners and monitoringperformance against established benchmarksLead the development and implementation of logistics action plans aligned with store business objectives,leveraging input from global and local stakeholdersActively participate in cross-functional store meetings and management processes, contributing to thecreation of the store business plan and logistics action planUtilize customer satisfaction metrics, including the IKEA Customer Satisfaction Survey, Net PromoterScore (NPS), IKEA Brand Capital report, I Share survey, and Commercial Review results, to drive serviceimprovementsSecure comprehensive training for the logistics team, ensuring they are well-versed in-service level goals,efficient goods flow processes, and cost management for local and central customer deliveriesLed cross-functional meetings to align store objectives with corporate goals, fostering a culture oftransparency and accountabilityEnsure compliance with the IKEA Code of Conduct, internal regulations, standard operating procedures,and local legislation regarding health, safety, security, and environmental standardsCoordinated dispatching of over 50 drivers to accomplish daily delivery requirements.

Collaborated with senior management to forecast staffing needs, workload, and performance metrics to meet business demands and optimize store operations.Directed a management team in overseeing facility operations, ensuring effective communication and collaboration with over 250 hourly associates regarding operational standards, merchandising strategies, and company initiatives.Led initiatives using Six Sigma methodologies to drive continuous improvement in operational processes, enhancing efficiency and reducing waste across the store.Increased Walmart store KPIs, achieving a 15% increase in sales growth, a 10-point rise in customer satisfaction scores, and a 20% improvement in operational efficiency through targeted strategies and performance management.Implemented training programs to enhance team performance, focusing on customer service excellence and operational efficiency.Analyzed performance data and provided actionable insights to drive improvements in sales, inventory management, and customer satisfaction.Enhanced back-room efficiency through strategic organization, optimized inventory processes, and streamlined workflows, ensuring timely stock replenishment and improved space utilization.Led cross-functional meetings to align store objectives with corporate goals, fostering a culture of transparency and accountability.Managed inventory control processes, ensuring accurate stock levels and minimizing shrinkage through effective loss prevention strategies.Developed and maintained a positive work environment by recognizing and rewarding associate contributions, promoting teamwork, and addressing performance issues promptly.Ensured compliance with company policies, safety regulations, and operational standards to create a safe and efficient shopping environment for customers and associates alike.

Sales & Profit Growth: Developed and executed targeted sales strategies that led to a 15% year-over-year increase in revenue. Analyzed market trends and customer preferences, adjusting product mix and merchandising efforts to maximize profit margins.Cost Management: Spearheaded initiatives to streamline operational costs, including renegotiating supplier contracts and optimizing labor allocation, resulting in a 10% reduction in overhead. Focused on controlling shrinkage, reducing inventory loss by 13% through enhanced loss prevention measures.Team Leadership & Development: Recruited, trained, and mentored a team of 100+ employees, driving a 20% improvement in staff productivity. Designed and implemented performance tracking systems to ensure team alignment with sales goals, directly contributing to profit growth.Customer Experience: Championed customer service excellence by implementing new training programs and promoting a culture of accountability, leading to a 12% improvement in customer satisfaction scores. This increase in satisfaction translated into repeat business and higher overall sales.Operational Efficiency: Introduced data-driven scheduling and inventory management systems that improved product availability and minimized stockouts. Led process improvements that increased operational efficiency by 15%, contributing to better cost management and higher profitability.Market Collaboration: Collaborated with other stores within the market to share best practices, align promotional strategies, and leverage inventory transfers, resulting in a 5% increase in regional sales. Built relationships with neighboring stores to maximize inventory availability and ensure consistent customer experiences across locations.P&L Responsibility: Regularly reviewed profit and loss (P&L) statements, identifying key areas for revenue growth and cost reduction. Developed action plans based on P&L analysis, directly contributing to 8% overall profit growth.

Led a team of 90+ associates in daily warehouse operations, including receiving, picking, packing, and shipping. Trained team members in using automated inventory management systems (WMS) and RFID technology to enhance efficiency and ensure smooth operational workflows. Promoted a culture of continuous improvement through Lean Six Sigma principles.Championed the integration of automated sorting and conveyor systems to streamline product movement across the distribution center. This resulted in a 25% reduction in manual handling and a 20% boost in inventory accuracy. Automated scanning and tracking processes were implemented to improve pick rates and decrease mis-picks by 30%.Led the redesign of warehouse floor plans to maximize space utilization, optimizing the layout for the efficient deployment of automated guided vehicles (AGVs) and conveyors. These changes helped reduce travel time for associates and automated systems by 15%, increasing throughput.Utilized advanced reporting and data analytics to monitor key performance indicators (KPIs), such as lines per hour (LPH), on-time shipping, and order accuracy. Implemented automation-driven adjustments to improve LPH by 30%, leading to a 10% overall increase in productivity. Reduced lead time on critical orders by 12% through workflow automation.Introduced automated safety checks and sensors on warehouse equipment, reducing workplace accidents by 20% over two years. Maintained compliance with OSHA standards by implementing automated safety protocols for high-risk tasks, contributing to a 10% increase in safety audit scores.Worked closely with cross-functional teams, including IT, procurement, and transportation, to identify and implement opportunities for automation across the supply chain. Led projects aimed at optimizing material flow and enhancing communication between automated systems, achieving a 95% on-time shipment

Assisted in planning, directing, and maintaining efficient warehouse operations, overseeing a team responsible for product movement and storage. Coordinated the assignment and performance evaluation of personnel, ensuring optimal workflow and adherence to operational standards.Managed high-speed automated sorting systems, ensuring seamless integration with existing processes to improve order fulfillment speed by 20%. Worked closely with the engineering and IT teams to oversee the deployment of automated conveyors, palletizers, and scanners, reducing manual errors and increasing throughput.Prepared and maintained detailed reports on warehouse activities, leveraging data from automated systems to monitor key performance indicators (KPIs) like lines per hour (LPH), order accuracy, and equipment uptime. Used data analytics to identify inefficiencies and implemented corrective measures, increasing overall productivity by 12%.Assisted in the development of warehousing policies and procedures, introducing automation-driven improvements for better inventory rotation, storage management, and handling of District supplies. Enhanced internal controls through automation, improving compliance with safety and handling regulations.Coordinated with receiving, order processing, and inventory control areas to ensure alignment of automated systems with operational goals. This collaboration improved communication between teams and automated systems, reducing delays in order processing by 15%.Recommended and assisted in the implementation of goals and objectives for warehouse operations. Established schedules for resource allocation, considering the enhanced capabilities of automation tools to improve load planning and task delegation across shifts.Trained staff on the operation and troubleshooting of high-speed equipment and automated systems. Empowered teams with the skills to work alongside technology, enhancing performance consistency and reducing equipment downtime.

Accurately filled customer orders by picking merchandise from warehouse shelves and packing items according to established protocols. Efficiently loaded and unloaded trailers, moving pallets using forklifts and automated pallet jacks to designate locations.Operated, maintained, and troubleshooted high-speed automated loading and wrapping machinery. Gained extensive experience with computer-controlled systems for high-speed production, reducing downtime and increasing operational efficiency by 15%. Utilized automation to perform tasks such as loading and wrapping with precision, ensuring compliance with packaging standards.Conducted quality checks on products, leveraging automated computer systems to track data and record performance metrics. Used complex computer reporting systems to monitor equipment performance, ensuring timely maintenance and optimal functionality. This contributed to a 20% increase in product quality assurance.Repaired and adjusted high-speed machinery using computer-based diagnostic tools, minimizing disruptions and ensuring continuous production. Assisted in programming and resetting machines for different production runs, enhancing the facility’s capability to meet demand variations.Trained warehouse staff in the use of automated systems, including WMS, network platforms, and software applications for tracking work status and inventory levels. Empowered team members to work more efficiently by integrating technology into their daily workflows, improving overall warehouse productivity by 10%.Maintained work areas according to rigorous sanitation and housekeeping standards. Conducted regular safety checks on automated equipment, ensuring alignment with OSHA regulations and reducing workplace incidents