General Salesforce Administration including • System changes through flows, process builder and other configuration • Data maintenance (fixing and transforming data) • Streamlined the profiles permission sets, roles and managing to licencing constraints • Environment management (incorporating Druva tool) • Developing and maintaining documentation in Confluence • Developing operational reports and dashboardsDeveloped and maintained form in FormAssembly Issue management involving third party vendors using JIRA

Rolled out Salesforce in Lightning and proactively delivering system changes and performing administrative tasks including• System changes through flows and process builder• Data maintenance (fixing and transforming data)• Streamlined the profiles permission sets, roles and managing to licencing constraints• Mentoring a permanent replacement Administrator• Testing the delivered system, uncovering and resolving issues • Developing and maintaining documentation• Delivering training to different user groups• Developing operational reports and dashboardsProjects include• Loaded, transformed and cleansed legacy data • Implemented Dropbox for Salesforce• Developed and Implemented 3 partner community sites• Implemented Salesforce Maps

• Directly managed and maintained user profiles and permissions in Salesforce and CloudSense on a day to day basis• Provided internal service desk support• Developed reports to user groups.• Implemented backup solution using Ownbackup• Analysed data growth and delivered archiving solution • Cleansed customer data following implementation with the data management team• Delivered minor enhancements such as Case management and new objects using declarative approach• Monitored and advised on useful functionality in new releases • Developed and managed new functionality such as • Salesforce and the Billing System interface using cases and tasks through Mulesoft • Live Agent • Managed code migration from development to production using Git and BitbucketEnvironment:• Salesforce• Cloudsense • Smart Communications• Mulesoft• ARIS• Splunk• Atlassian software suite (including Confluence, JIRA, Bamboo and Bit Bucket)• Agile Methodology

Reviewed Salesforce designs for the Retail Systems implementation at Momentum Energy as part of the delivery team from from inception to implementation phases.