Adrian Carbone Email & Phone Number

Melbourne, Victoria, Australia

Responsible for the delivery of quality End User Computing and Application/Platform services for all State Government customers. Includes the strategic development of services and technologies, the life-cycle management of services and technologies, product development and pricing of services, management of vendors and contracts, the transition governance.

Melbourne, Australia

My role led the Customer Engagement team to ensure effective and collaborative partnerships whilst identifying opportunities for innovative technical solutions that met customers’ business requirements. I managed the customer engagement process and interfaces between Cenitex and its customer base, including account management, service catalogue, product.

I performed a dual General Manager role that was inclusive of my previous Services and Solution role in addition to the General Manager of Strategy and Operations. This new role oversaw the building of the road-map for the organisations ICT service offerings and ensured the delivery of new services against it. It ensured customer needs were being met.

Melbourne, Australia

Account Management leadership of all transition customers with accountability for building and maintaining strong customer relationships and delivering the baseline and project revenue growth targets. Furthermore, I owned the transition of customers to the Government Shared Service environment with responsibilities for building compelling business cases.

Reporting to the Executive Director of Client Engagement, I managed both the business relationships and the commercial arrangements between the Government owned Managed Services entity CenITex and the respective departments. I was responsible for ensuring that the necessary strategic planning was undertaken and managed the key executive stakeholders both.

Reporting to the Account Manager for the Department of Health and Human Services, I was responsible for the planning, implementation and management of services delivered to the Department of Health. Working closely with the departments CIO and his delegates, I investigated ways in which to improve the delivery of services so as to efficiently meet both the.

Reporting to the Senior Delivery Executive, I was responsible for the day-to-day management of infrastructure services to the 34k seat customer and their subsidiaries. This incorporates IBM’s Service Desk, Workplace and Hosting services in addition to the management of third party contractors.

Reporting to the Account Delivery Executive I was responsible for the day-to-day management of Transformation Infrastructure Services delivered by IBM to meet the contracted deliverables for the client. This entailed coordination across multiple support platforms and functions as well as the regular analysis of cost management and delivery of various.

Gaicd

Bachelor'S Degree, Information Technology