I ensure top-notch service delivery, manage stakeholder relationships, and handle budget allocation for tech projects. I assign tasks, collaborate with peers, and oversee smooth service delivery, supporting customer upgrades. As a change manager, I facilitate clear communication with customers and guide teams through project portfolios with finesse.• Delivered comprehensive analysis of organizational business practices, enhancing operational efficiency.• Enabled onboarding of new infrastructure projects, ensuring seamless integration into existing systems.• Developed and implemented cost model for service delivery, optimizing resource allocation and budgeting.• Assumed role of Product Owner for capacity management, streamlining processes and improving service scalability.

I revamped change and incident management using ITIL best practices, fostering teamwork and resolving conflicts for smoother operations. Coordinated team schedules for seamless service and acted as the go-to technical expert. Managed application lifecycles, addressed customer issues, and led DevOps teams with a blend of waterfall and agile approaches.• Successfully led DevOps team, enhancing collaboration and project outcomes.• Managed full project lifecycle from scoping to delivery, ensuring timely completion and stakeholder satisfaction.

I spearheaded SharePoint farms, documenting modifications with precision using ITIL methods. Managed essential technologies like SQL, IIS, and Azure for flawless SharePoint performance. Deployed code across various environments, boosting reliability. Expertly tackled complex issues in SharePoint and servers, fostering collaboration for infrastructure integrity and operational brilliance.• Supervised deployment and successful implementation of new projects, streamlining collaboration and information management processes.• Delivered multiple projects with focus on enhancing system capabilities and user experience within SharePoint environments.• Applied analytical skills to troubleshoot and resolve range of technical issues, ensuring minimal downtime and optimal farm performance.

I ran VMware setups and handled SAN operations for peak virtual infrastructure performance. I automated tasks with SQL queries and scripts, boosting system efficiency. Managed Citrix and Flex Systems integration for solid virtual desktop and app delivery. Oversaw data center setups with a focus on high availability and disaster recovery prep. Led networking efforts to enhance data flow and connectivity between departments.• Successfully built and configured multiple data centers, streamlining operations and increasing infrastructure reliability.• Enhanced system administration processes through development and deployment of advanced scripting solutions.• Fostered culture of collaboration and knowledge sharing, mentoring team members to elevate department expertise.• Optimized virtual environment administration, leading to improved system stability and user satisfaction.• Spearheaded networking projects, resulting in more efficient and secure data transmission within organization.