// Adrian Cathcart-James Email and Phone Number
// Adrian Cathcart-James work email
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// Adrian Cathcart-James personal email
A Digital Transformation Vanguard. I am dedicated to harnessing innovative technologies to redefine industries, organizations and people from Healthcare to Field Service and beyond. With a keen focus on integrating people and technology, I drive initiatives that significantly improve efficiency and organisational outcomes.Leading transformative programs of work, I have implemented customer-centric technologies that saved $10.5 million in labor through optimized processes and automation. My passion for Digital Transformation spans various sectors, where I've successfully delivered ERP solutions, COTS, and custom scalable platforms to enhance organizational efficiency and agility.With extensive experience across multiple industries in transforming organisations to reach their potential, I have developed and implemented standards and policies that have spurred substantial business growth and operational efficiency across startups and large enterprises alike.My track record includes:⬆️Industry Leadership: Provided expert digital transformation services to leading companies in Telecommunications, Utilities, Healthcare, and Higher Education, driving significant business improvements.⬆️ High-Profile Collaborations: Engaged in projects with prominent clients such as NBN Australia, Fuji Xerox, WEL Energy, Ventia Aus, CVS Health, DHL, and Uber.⬆️Standardization and Policy Implementation: Created and implemented new operational standards that streamlined processes and were adopted as corporate policies.⬆️Team Integration Enhancement: Developed and managed comprehensive onboarding programs to enhance project team integration and performance.⬆️Operational Analysis and Optimization: Conducted detailed enterprise analysis to identify and address critical procedural issues, optimizing operational effectiveness and meeting strategic goals.I am driven by a commitment to excellence and innovation, constantly seeking to challenge the status quo and deliver solutions that not only meet but exceed business expectations. Let’s connect and explore how we can drive transformative change together.#DigitalTransformation #ERP #HealthcareInnovation #Telecommunications #Utilities #HigherEducation #StartupGrowth #Peoplesoft #TechnologyOne
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Charles Darwin UniversityAuckland, Nz
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Program Manager Risk And AssuranceCharles Darwin University Dec 2022 - PresentCasuarina, Northern Territory, AuLeading the team, we revitalized an HR and Payroll project that had stagnated for 18 months. Through a comprehensive audit and project reset, we realigned our objectives and embraced Agile methodologies. Together, we implemented the TechnologyOne HRP ERP system in just 7 months, successfully going live as scheduled.Key Achievements:⬆️ 82% Faster Processing: Eliminated paper-based HR and Payroll workflows, increasing processing speed and reducing errors by 95%.⬆️ Successful Transition: Conducted parallel pay runs, achieving a 100% match between the old and new systems.⬆️ Rapid ERP Implementation: Deployed the TechnologyOne HRP ERP system in record time.⬆️ Team Collaboration: Fostered a cohesive and motivated team environment, enhancing performance and project outcomes.⬆️ Risk Management: Improved transparency and accountability, effectively mitigating risks and ensuring compliance throughout the project lifecycle.
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Director - Digital Transformation, Field Service Strategy & Service TransformationIvo Limited Sep 2012 - PresentAuckland, Nz⬆️ Worked with leading Telecommunications, Utilities, Healthcare and Higher Education companies to provide digital transformation service expertise to support business improvement initiatives.⬆️ Worked with clients as NBN Australia, Fuji Xerox, WEL Energy, Ventia Aus, CVS Health, DHL and Uber⬆️ Created a new standard adopted as a corporate policy with streamlined operations and the faster processes by developing and implementing digital transformation initiatives.⬆️ Developed and oversaw an expanded onboarding program for project team members and implemented enhancements to support successful team integration and assimilation.⬆️ Gathered and analyzed issues, prioritizing key topics and identifying approaches for resolution.⬆️ Conducted enterprise analysis of operating procedures to isolate, identify & recommend solutions to critical procedure problems affecting goals & objectives. -
Chief Delivery Officer & Co-Founder (Usa)Streamvitals Oct 2020 - Oct 2023Dallas, Texas, UsDelivery of technology and clinical services to patients across a diverse population. Involved in various aspects of startup innovation and operations. (Acquired)⬆️ Board Advisory role⬆️ Service Delivery management and clinical operations services leader⬆️ Medicare & Medicaid billing process oversight⬆️ UX and customer experience leader and business improvement delivery -
Chief Delivery Officer (Usa)Another Monday | Intelligent Automation Dec 2018 - Oct 2020Westlake, Ohio, Us(Acquired by Hyland)⬆️ Delivered digital transformation through Intelligent Process Automation (IPA) and Robotic Process Automation (RPA) across the Americas and APAC. ⬆️ Saved 10.5 million hours of mundane tasks for Telecommunications, Utilities, Healthcare and Retail organizations.⬆️ Recommend a long-term approach to strategic suppliers and technologies with the aim of optimizing operations and delivering savings.⬆️ Focussed on the seamless introduction of truly scalable automation and low-risk implementations which improve customer experience and reduce operating costs by eliminating swivel chair transactions, augmenting processes and creating new revenue opportunities for today's modern organizations⬆️ Support for North American and APAC sales and delivery teams and owner of strategic partner alliance onboarding.⬆️ Provided enterprise leadership and direction in the management and operation of all information systems and technology by managing multi timezone delivery teams and employing SCRUM & Agile Methodologies. -
Programme Manager - Field Service Delivery, Digital Transformation, Program Management (Aus/Nz)Visionstream Jun 2011 - Sep 2012North Sydney, New South Wales, Au⬆️ Digital transformation of Field services and work management to support 82% of NZ telco field workforce.⬆️ Saved 600 hours daily across the business through the application of Genetic learning algorithms and Oracle CX to ensure right resources, right skills assigned to deliver within National Telco KPI's.⬆️ Full restructuring and consultation for improved service delivery model.⬆️ Delivered significant savings and improved organizational responsiveness to market conditions through the application of SCRUM and Agile Techniques.⬆️ Provided direction to the development team; delivered releases on time and within budget.⬆️ Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency and customer satisfaction.⬆️ Driving the strategy and technical direction of new product development to assure a comprehensive, cohesive, and timely completion. -
Programme Manager - Service Delivery Implementation, Service Model Design, Project ManagementThe University Of Auckland Feb 2010 - Nov 2010Auckland, Nz⬆️ Transforming the Academic Services Delivery Model for the University, with the aim to implement a centralised student service delivery model to provide a unified customer/ student experience for the 40,000 students the University has.⬆️ Roll out of Oracle CX and knowledge base to all Faculties and service divisions. Additionally, this included consultation and change management across the improved service delivery model.⬆️ A major contributor to the development of all information technology initiatives for the client, including critical path and design projects, budgeting, planning, policies, and workflow prioritization.⬆️ Developed cost-benefit analysis for the program and communicated to the executive steering committee for evaluation and decision making for various product development phases.⬆️ Worked with software engineers and project stakeholders to identify requirements and develop deliverables. -
Programme Manager - Field Service Strategy, Service Delivery Design, Service Transformation (Aus/Nz)Visionstream Jun 2009 - Dec 2009North Sydney, New South Wales, Au⬆️Mobilized workforce and from 1 to 1000 employees in 13 weeks. Delivered Full bespoke Work Management system to support Chorus contract.⬆️A trusted advisor and Programme manager for $1billion contract startup, involved with the set up of Visionstream a telco in NZ. Lead role in growing the company from 1 to over 1000 people in 13 Weeks.⬆️ Project planning and project management of NZ Transition plan.⬆️ Programme management for the deployment of the Work Management System, advanced analytics and BI.⬆️ SDLC management of core dispatch management system.⬆️ Responsible for the entire workforce mobilization.
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Project Manager - Ebusiness ImplementationWaitakere City Council Jan 2009 - Mar 2009Nz⬆️ Responsible for the Digital transformation and implementation of 7 new eServices for local government. ⬆️ Increasing online revenue by 1200% over 3 months. This includes project managing, relationship management and change management for eBusiness. -
Project Manager - Service Delivery Implementation, Service Design, Service TransformationUniversity Of Auckland Aug 2007 - Nov 2008Auckland, Nz⬆️ Reviewed entire University Organization structure and reorganize both physical and HR data in prep for Peoplesoft ERP implementation.⬆️ Implemented for University-Wide HR the support structure including the deployment of Oracle CX and voice services. Delivered full consultation/ change management and co-location of HR resources in a centralised support function to support 5000 academic and general staff.⬆️ Executed all aspects of program management including time and resource scheduling, cost and quality control, team motivation and supervision, risk analysis and mitigation, while managing local and offshore teams.⬆️ Provided leadership, supervision, and direction for innovative product and process enhancements.⬆️ Established an overarching technology strategy, which included system solutions, new application development and business process improvement.
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Business Systems Consultant - Service Strategy, Service Delivery Design, Technology EnablementAuckland City Council Aug 2003 - Feb 2006Auckland, Nz⬆️ Developed and executed cutover strategies, documented defects for resolution and provided guidance on future enhancements.⬆️ Support for ERP implementations and driving Digital transformation through eBusiness and migration of offline paper-based processes online.⬆️ Digital transformation and migration of 18 council services online providing $10mil in revenue in first 3 months.⬆️ Services migrated included, Electronic Land information Memorandums and property files, Parking Fines and Various Consent services.⬆️ Local body and DHB elections using STV using Optical Mark Recognition processing 85,000 votes an hour processing 1/3 of all NZ votes cast during the election. -
Erp Implementation ConsultantMerit Solutions 1999 - 2002Wheaton, Il, Us⬆️ Implementation of Enterprise-grade ERP solutions for large corporates.⬆️ Worked with clients to in multi-discipline support as a Functional Consultant, Project Lead, Technical Lead.⬆️ Led the technical team to convert the business requirements to ERP configuration and enhancements.⬆️ Initiated the defect prevention meetings to do root cause analysis on defects and found ways to mitigate the defects.⬆️ Identified the business needs and performed fit-gap analysis.⬆️ Worked on Production Planning, Supply Chain, Routable spares and Forecast Analytics. -
SupportComacc Payroll 1996 - 1999⬆️ Responsible for customers as United Airlines, Air New Zeeland and Mainfreight.⬆️ Provided reports to managers and time and attendance administrators, detailing earning hours for employees and ran reports they were unable to create respectively.⬆️ Maintained documentation records regarding equipment installations and replacements.⬆️ Assisted in the development, testing, upgrading and support of current HRIS system⬆️ Proactively utilized HRIS and payroll systems to compile reports and process.⬆️ Troubleshoot and solving problems related to data entry issues and conducted audits to ensure data integrity.
// Adrian Cathcart-James Skills
// Adrian Cathcart-James Education Details
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The University Of AucklandEcommerce And Information Technology Management -
Iie Varsity CollegeInformation Systems And Marketing
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Christian Brothers College
Frequently Asked Questions about // Adrian Cathcart-James
What company does // Adrian Cathcart-James work for?
// Adrian Cathcart-James works for Charles Darwin University
What is // Adrian Cathcart-James's role at the current company?
// Adrian Cathcart-James's current role is Chief Delivery Officer of Digital Transformation.
What is // Adrian Cathcart-James's email address?
// Adrian Cathcart-James's email address is ad****@****day.com
What schools did // Adrian Cathcart-James attend?
// Adrian Cathcart-James attended The University Of Auckland, Iie Varsity College, Christian Brothers College.
What are some of // Adrian Cathcart-James's interests?
// Adrian Cathcart-James has interest in Fishing, Cooking And Martial Arts.
What skills is // Adrian Cathcart-James known for?
// Adrian Cathcart-James has skills like E Business, Program Management, Change Management, Process Engineering, Service Delivery, E Commerce, Pmo, Business Analysis, Process Improvement, Business Process Design, Business Process Improvement, Itil.
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