Adrian - Ciprian Mititelu Email & Phone Number

Iași, Is, Ro

Iaşi, Romania

- CTO Office Role for Client- Microsoft Product System Owner- Application Management Service• act as an Application Owner for dedicated and agreed applications for the customer: decide which update to implement• System Owner and System Owner delegate in global repository (BEAT): responsible for questions around these applications• owner of the postbox• E2E responsibility for agreed applications like Office365, Mozilla Firefox, Adobe Reader, KeePass etc.That’s includes for a new version of one of the applications for example:• monitoring for new versions for Evergreen applications• Decision to bring the new version into production according to client agreed rules• download of the source files• test of the source files• provide the source files, test cases and installation description for the packaging team• provide the acceptance test and productivate the package,• plan the rollout• raise the rollout request and present the change request during the CAB• monitor the rollout, release of the next wavesExample for the actual and ongoing tasks and discussion now:• discussion between customer and vendor for the decision to change the Office Channel:Semi Annual Enterprise Channel vs Monthly Enterprise Channel• switch policies in the Office Apps Admin Center e.g. for the Feedback Portal• Discuss with the customer the decommissioning of applications- Consulting Requests- Software Management- Regular meetings with the customer or vendor

Iaşi, Romania

- Provide 3rd level support for Bayer AG users worldwide;- Manage and resolve support incidents over the phone, Teams and email.- Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products; - Manage cases via daily queue and workload management and handle escalations; - Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case; - Update or create support articles(knowledge base articles), as applicable; - Tools: Ivanti, LDMS, Workspaceone, SNOW, IT4U, ATOS Platform

Iasi County, Romania

- Install, upgrade, support and troubleshoot Windows and any other authorized desktop software / applications- Support and troubleshoot Office 365 (Outlook, Skype, Teams, OneDrive, SharePoint)- Install, upgrade, support and troubleshoot End User Workspace Hardware (Desktop, Laptops, Monitors, Printers)- Monitoring of DARO equipment- Maintain a second class level of customer support- Tools: HPSM (HP Service Management), AVS (Asset Validation Management), WTMT (Workplace Transformation Management Tool), Active Directory

Iasi

Study of the following subjects:- Introduction in Software Testings - Testing in SDLC - Test Designe Technique - Testing Types - Test Coverage - Decision Table Testing - State of Transition - SQL Training Executing manual testing in order to ensure a high quality of the software products - identify and analyze client's requirements - write test cases (using TestLink) based on client requirements - execute test cases - log defects in bug tracking tools (using Mantis) during the test execution phase

Diagnosis of desktop, application, networking and infrastructure issues;Troubleshooting PC’s, laptops and mobile devices;Providing 1st/2nd line support to users;Administering the IT department’s policies and procedures;Maintaining a log of all problems detected and system backups;Responsible for supporting: Windows XP/Vista/Windows 7/Windows 8/Office 2003/ 2007/2013;Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations;Developing the infrastructure and systems to meet the company’s needs;Responsible for diagnosing and resolving hardware, software and end users problems;Acting as the first point of contact for all IT & technical queries;Maintaining a wide range of computer hardware and software programmes;Managing MySQL databases

Software assistance of ERP program; Selling and implementing ERP software package; Managing MySQL databases; Preparing reports and travel assistance in the field; Preparing documentation and user manual for ERP program; Providing support, including procedural documentation and relevant reports; Supporting the roll-out of new applications

Receiving goods, showcasing the department, displaying prices, product sales as well as other activities specific to the district, administration and maintenance of IT & C

Receiving goods, showcasing the department, displaying prices, product sales as well as other specific activities to the department

Installing, troubleshooting, configuring, administering and monitoring IT & C

Receiving goods, showcasing the department, displaying prices, product sales as well as other specific activities to the district;Maintenance of system and computer network

Graduate Unlicensed In Automatic Control, Automatic Control

graduate without a diploma

Microelectronics