Develop and maintain a comprehensive program strategy that aligns with the Kentucky Transportation Cabinet's strategic goals. Continue to work with leadership to establish a governance structure for the program, including roles, responsibilities, and decision-making processes. Define and enforce program policies, standards, and procedures. Maintain stakeholder engagement for internal and external members Maintain effective communication to keep stakeholders informed and engaged of program activities. Allocate and manage resources, including personnel and budget across multiple projects. Identify potential risks within the program and develop mitigation strategies to overcome them. Provide guidance and oversight to individual project managers within the program. Ensure projects are executed according to their respective plans and are on track to meet program goals and milestones. Conduct regular project reviews and audits to ensure deliverables meet quality criteria. Manage changes to the program scope, objectives, and requirements. Manage program grants, ensuring milestones are met and the project stays within the approved funding limit. Maintain comprehensive program documentation, including plans, status and financial reports, and key metrics needed by leadership. Assemble and lead a cross-functional program team. Motivate and empower team members to achieve program goals. Conduct a post-implementation review and document lessons learned for future programs. Identify opportunities for process improvement within the program management framework. Incorporate feedback and best practices into future program management efforts.

Project Manager (PM) and Business Analyst (BA) for the Division of Motor Carrier (DMC) Maintenance project. Responsibilities include tracking the progress of tasks, grooming new work, estimating and assigning enhancements/bugs for several applications and utilities. Perform discoveries for new systems and applications for the Office of Information Technology. Serve as the SME for the DMC systems and business processes. Serve as the KY Transportation Cabinet's system architect for the FMCSA Innovative Technology Deployment (ITD) program. The group is responsible for implementing emerging technologies in the Motor Carrier industry to promote electronic screening and safety.Lead the DMC Technical Users Group responsible for future enhancements to the CVIEW, KATS, and RIMS.Serve on the IRP Data Panel to modernize IRP Inc's new central data repository.Serve as Chair for ITD data quality projects managed through KTC at the University of Kentucky.Serve as Chair and project lead on multiple FMCSA grant-funded projects. Project Manager and Business Analyst on the IVANTI Cloud migration project for the Dept. of Vehicle Regulations. Write and maintain technical documentation for 13+ applications, 50+ interfaces, and multiple web services. The documentation includes data dictionaries and detailed interface mapping to assist application development and troubleshooting. Write and maintain High Priority – Innovative Technology Deployment (HP-ITD) Program Plan Top Level Design (PPTLD) documentation for the Division of Motor Carriers. Write grant documentation for commercial carrier projects as needed by the KY Transportation Center (KTC) at the University of Kentucky. Maintain in-house screening web service used to screen commercial motor carriers for compliance and safety.Work with various external vendors such as Explore, PrePass, Seikosoft, etc., to develop and maintain new applications for the KY Transportation Cabinet.

Work with industry-leading developers and publishers on a variety of community outreach and social media development. Coordinate the communication needs of organizations based on their current and future projects. Plan and execute media campaigns and advertising based on products of various sizes.• Manage budgetary requirements for short and long term projects.• Maintain multiple website domains, accounts, and web pages for various non-profit organizations.• Research and develop websites of varies sizes to fit customer's current needs. • Manage media content and flow of information for hundreds of publishers. Control the release of information across multiple social media websites for multiple domains.• Record, edit, and publish video and audio content.• Work to establish lasting relationships with multifaceted media companies.• Plan, design, and publish customized web pages and themes across social media platforms and websites.

• Tasked with improving and maintaining community interactions for all Stardock products.• Assess community engagement across multiple social media platforms.• Continue to improve various products through continued community feedback. • Work to improve Stardock video game visibility through continued community engagement and promotional content.

• Project Manager (PM) and Business Analyst (BA) for the Division of Motor Carrier (DMC) Maintenance project. Responsibilities include tracking the progress of tasks, grooming new work, estimating and assigning enhancements/bugs for several applications and utilities. • Perform discoveries for new systems and applications for the Office of Information Technology. •Serve as the SME for the DMC systems and business processes. • Serve as the KY Transportation Cabinet's system architect for the FMCSA Innovative Technology Deployment (ITD) program. The group is responsible for implementing emerging technologies in the Motor Carrier industry to promote electronic screening and safety. • Lead the DMC Technical Users Group responsible for future enhancements to the CVIEW, KATS, and RIMS. • Serve on the IRP Data Panel to modernize IRP Inc's new central data repository. • Serve as Chair for ITD data quality projects managed through KTC at the University of Kentucky. • Serve as Chair and project lead on multiple FMCSA grant-funded projects. • Project Manager and Business Analyst on the IVANTI Cloud migration project for the Dept. of Vehicle Regulations. • Write and maintain technical documentation for 13+ applications, 50+ interfaces, and multiple web services. The documentation includes data dictionaries and detailed interface mapping to assist application development and troubleshooting. • Write and maintain High Priority – Innovative Technology Deployment (HP-ITD) Program Plan Top Level Design (PPTLD) documentation for the Division of Motor Carriers. • Write grant documentation for commercial carrier projects as needed by the KY Transportation Center (KTC) at the University of Kentucky. • Maintain in-house screening web service used to screen commercial motor carriers for compliance and safety. • Work with various external vendors such as Explore, PrePass, Seikosoft, etc., to develop and maintain new applications for the KY Transportation Cabinet.

• Serve as the Kentucky representative for the FMCSA ITD group. The group is responsible for the implementation of emerging technologies in the Motor Carrier industry to promote electronic screening and safety.• Lead the Division of Motor Carriers Technical Users Group responsible for future enhancements to CVIEW, KATS and RIMS.• Serve as a voting member on the IRP IT and Data Services Committee.• Serve on the IRP Data Panel for the modernization of IRP Inc’s new central data repository.• Serve as 2nd Vice Chair of the IFTA Clearing House Advisory Committee. • Serve as the Department of Vehicle Regulations liaison for the Office of Information Technology (OIT)/Commonwealth Office of Technology (COT) Change Control group. • Serve as Chair for ITD data quality projects managed through KTC at the University of Kentucky.• Serve as Chair and project lead on multiple FMCSA funded projects related to the KATS systems. • Project lead on the IVANTI Cloud migration project to replace the aging telephony and incident management system used by the Department of Vehicle Regulation. • Work with the Division of Customer Service to design and implement webpages for the Drive.ky.gov website.• Write and maintain technical documentation for 13+ applications, 50+ interfaces and multiple web services. The documentation includes data dictionaries and detailed interface mapping to assist in application development and troubleshooting. • Worked with OIT/COT to maintain our in-house screening web service used to screen commercial motor carriers for compliance and safety.• Work with various external vendors like Explore, PrePass, DriveWYZE, Seikosoft, etc. to develop and maintain new applications for the KY Transportation Cabinet.• Serve as SME for Motor Carrier applications to better understand the evolving business requirements and help develop a long-term plan.

• Work directly with the KYTC web team to assist in the ongoing development of the Drive.ky.gov website. Maintain the Dept. of Motor Carriers webpage standards, update information, and ensure the highest quality information reaches our customers. • Plan, develop, and maintain multiple databases related to comparison reports for multiple Motor Carrier systems. Data validation is critical for the current Motor Carrier systems to remain in sync and minimize critical errors.• Planned, developed, and implemented an email database to assist in better communication with our customers. Currently working to expand the database to the whole department and assist in building a custom interface in our Incident management system (HEAT).• Create long-term plans for the Dept. of Motor Carriers to utilize current and future technologies. Specifically, I developed a long-term plan for the Department to transition into a paperless format, to be implemented in stages over a period of 1-2 years.• Work with internal (COT,OIT) and external (Iteris) entities to identify any problems with a number of systems used by Motor Carriers (CVIEW, Motor Carrier Portal, ALTS/Mainframe).• Work with our external agency that manages CVIEW to develop a better set of logic to use with our KATS Observation system. Changes will allow for improved, automated verification of information freeing up more resources.• Work with COT to help troubleshoot problems reflected in our service queue. These problems range in nature and require manual verification and troubleshooting. The issues in question are critical to resolve quickly, due to the cost associated with the service queue as it increases.• Assist the Credentials section in day to day technology needs, and any issues that may arise (Printing issues, email problems, software issues, etc.)• Run daily updates and generate reports for the Dept. of Motor Carriers. Reports are based off KYTC systems, and external data acquired from Federal databases.

• Provide application and technical support for the Department of Vehicle Regulation administrative staff and other Resource Management Analysts.

Coordinate the work of property monitors in the inventory, control and disposal of property for the Department for Income Support. Account for property by physical inspection, tagging, marking or by data processing control. Maintain a perpetual inventory of property location, value, transfer, donation or disposal.• Maintain accurate inventory records for the two Disability Determination offices located in Frankfort and Louisville, the Child Support Enforcement office in Frankfort, 117 county attorney offices across Kentucky and 16 regional offices.• Purchase, process and tag any new inventory needed at the Disability Determination Services office and Child Support Enforcement in Frankfort and Louisville.• Reconcile inventory at all 130+ locations on an annual basis. Involved managing 130+ Property Monitors located at the offices in each County.• Developed a new electronic scanning system that works in tandem with the PPATS system currently used by Cabinet for Health and Family Services.• Planned, managed, and executed the move of our Louisville office. Due to our effective team work with the Deputy Commissioner we completed the move $11,000 under budget.

• Ensured highest quality service for all At&T customers visiting the store.• Lead the region in customer satisfaction rating. After taking over the store we maintained a satisfaction rating of more than 80%, which is determined by random surveys provided by At&T.• Provided employees with electronic training and documentation to exceed performance goals.• Managed up to five employees on a daily basis.• Managed all store operation including weekly inventory of equipment, budgeting, Authorized retailer compliance, promotional materials, etc.

• Managed up to three employees on a daily basis at two separate locations.• Managed all store operations including inventory, budgeting, and scheduling coverage for both locations.• Created materials for staff and customers to understand the services offered in the store.• Managed the in-store point of sale system to provide accurate sales data and inventory levels.• Provided great customer experience through product knowledge, positive attitude, and understanding customer needs.