Adrian Crafter Email & Phone Number

Glasgow, Scotland, United Kingdom

Hillington Industrial Estate, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Bangkok, Bangkok City, Thailand

Bangkok Metropolitan Area, Thailand

Bangkok Metropolitan Area, Thailand

Bangkok Metropolitan Area, Thailand

Edinburgh, United Kingdom

Whilst delivering 1st line end user desktop support to a demanding user base at Brodies LLP I also managed new users creation. Using Exchange 2010, Mitel VoIP phone system as well as deploying Blackberry BES10 devices as part of my responsibilities. I put in place new policy to address security issues associated with Activesync. Using remote support software as well as at desk assistance to resolve user issues. Below are a selection of the technologies I supported whilst at… Show more Whilst delivering 1st line end user desktop support to a demanding user base at Brodies LLP I also managed new users creation. Using Exchange 2010, Mitel VoIP phone system as well as deploying Blackberry BES10 devices as part of my responsibilities. I put in place new policy to address security issues associated with Activesync. Using remote support software as well as at desk assistance to resolve user issues. Below are a selection of the technologies I supported whilst at Brodies:Office 2010 suiteActive Directory – Managing user permissions Exchange 2010 – New user creationWindows 7 and Server 2008Microsoft Office 2010 suite – End user support for the MS Office 2010Blackberry BES10 – Migrating BES 5 'Bold' handset users across to Z10, Classic and Passport devicesMitel VoIP phone system – Adding new users and enabling functionality when requiredSafenet Authentication – Deploying 2 factor authentication tokens to various mobile platformsCisco Anyconnect Secure Mobility VPNiManage Document Management SystemBighand digital dictation – Administration and configuration Show less

Hersham Technology Park

Esselar is a specialist mobile IT reseller. Apart from delivering 2nd line helpdesk-to-helpdesk support for our suite of products I also work externally as an engineer installing POCs and upgrading MobileIron within live customer environments. I have accompanied sales representative into customer meetings as the technical resource as well as running product demos with customer admins when required. I have used several CRMs including Salesforce and Zendesk. I have also looked after our… Show more Esselar is a specialist mobile IT reseller. Apart from delivering 2nd line helpdesk-to-helpdesk support for our suite of products I also work externally as an engineer installing POCs and upgrading MobileIron within live customer environments. I have accompanied sales representative into customer meetings as the technical resource as well as running product demos with customer admins when required. I have used several CRMs including Salesforce and Zendesk. I have also looked after our internal mobile IT making sure our sales teams devices are full functioning with our products addressing any issues promptly to keep the company team productive when working remotely. Technologies included but not limited to: MobileIron – I have a deep knowledge of this product from deployment to user enrolment and integration with other products.Acronis Access – I am product champion for this product, I installed, upgraded, migrated and setup this product. I also integrated with our MobileIron deployment.Breezy – A secure mobile print solution I champion, deployed and administer.SpecialtiesWandera - A unique product addressing mobile data usage. Another product that has been assigned to me to champion and administer. Mobile IT, Web and Email Management, Mobile Device and Application Management, Mobile DLP, Roaming Cost Control, WLAN infrastructures, Tablet-optimized hosted VPN-on-Demand Show less

Ba(Hons)Professional Musicanship

Professional Diploma, Modern Music

Education record

Education record