Adrian Cruz Email and Phone Number

Manage cross-SBG workforce analytics, forecasting, and census management: Oversee workforce analytics across different Strategic Business Groups (SBGs), forecast workforce needs, and manage census data by analyzing workforce trends, predicting future requirements, and ensuring accurate and timely census and OEF data management.Provide executive data analytics support for the HR leadership team: Deliver high-level data analytics to support the HR leadership team by creating detailed reports and insights that help HR leaders make informed decisions, improve HR strategies, and address key challenges.Leverage analytics to drive business growth and address business concerns/problems: Utilize data analytics to identify opportunities for business growth and solve business problems by analyzing market trends, customer behavior, and operational data to develop strategies that drive growth and improve performance.Optimize self-service reporting solutions and lead automation initiatives: Enhance self-service reporting tools and lead automation projects to improve efficiency by developing user-friendly reporting solutions, automating data collection and reporting processes, and ensuring stakeholders can easily access and use the data.Partner with SBG/functional stakeholders to optimize data standards: Collaborate with stakeholders across different SBGs and functions to standardize data practices by developing and implementing data standards, ensuring data consistency and accuracy, and facilitating data sharing across the organization.Lead cross-SBG global people analytics projects and initiatives: Lead global projects and initiatives related to people analytics across different SBGs by managing project teams, coordinating with stakeholders, and delivering insights that support global HR strategies and initiatives.

Support the administration of Government Incentives and review adherence to commitments: Assist in the administration of government incentives and ensure compliance with commitments by managing incentive programs, monitoring compliance, and providing detailed reports on adherence to government requirements.Provide detailed analytics around Voice of Employee results and identify potential areas of opportunity: Analyze Voice of Employee (VoE) survey results to identify areas for improvement by interpreting survey data, identifying trends and patterns, and providing actionable insights to enhance employee engagement and satisfaction.Deliver executive data analytics for the Functional Transformation and Labor Employee Relations organizations: Provide high-level data analytics to support functional transformation and labor employee relations by creating detailed reports and insights that help drive transformation initiatives and improve labor relations strategies.Leverage analytics to drive business growth and address business concerns/problems: Utilize data analytics to identify opportunities for business growth and solve business problems by analyzing market trends, customer behavior, and operational data to develop strategies that drive growth and improve performance.

Designed overall strategy for the Americas T&A Organization: Developed and implemented a comprehensive strategy for the Time & Attendance (T&A) organization across the Americas, focusing on optimizing processes, enhancing system capabilities, and aligning with business objectives.Identified productivity and cycle time improvement opportunities in daily operations and projects: Conducted thorough analyses of daily operations and projects to identify areas for productivity enhancement and cycle time reduction. Implemented Kaizen and other continuous improvement methodologies to streamline processes and improve efficiency.Developed a sustainable strategy to enable agile and accurate support for all business needs: Created and executed a sustainable strategy that ensured agile and precise support for various business requirements. This involved leveraging advanced analytics and data-driven decision-making to meet dynamic business needs.Identified improvement opportunities based on performance metrics and re-adjusted focus and strategy: Regularly reviewed performance metrics to identify improvement opportunities. Adjusted focus and strategy accordingly to enhance overall performance and achieve business targets.Coordinated efforts for the correct administration of the Time & Attendance platforms: Oversaw the administration of Time & Attendance platforms, ensuring accurate data management and compliance with organizational policies. Coordinated with various stakeholders to maintain system integrity and functionality.Enforced the governance model to validate that all changes to the system were validated end-to-end: Implemented and enforced a governance model to ensure that all system changes were thoroughly validated from end-to-end, maintaining system reliability and compliance.

Oversee day-to-day activities related to the correct and timely processing of OnCycle and OffCycle payments for over 60K US & CAN Employees.Creation and implementation of strategies to simplify processes, increase productivity and improve customer satisfaction.Provide guidance and assistance in the resolution of escalated issues and inquiries.Development of US/CAN payroll resources (Specialists, Analysts & Supervisors) always searching for continuous growth, a bigger and better understanding of the processes and responsibilities at hand and the productive development of skills and utilization of the available resources.Promote an inviting work environment where all ideas and concerns are welcomed and properly followed upon.Encourage the submission of improvement ideas that could help refine our processes, reduce processing times and/or enhance our customer satisfaction.Transition of processes from different hubs into a centralized cross-trained team that can deliver standard and sustainable results.Promote the implementation and utilization of HOS concepts in daily activities while leveraging the use of new technologies.

Oversee day-to-day activities related to the correct and timely processing of the OnCycle and OffCycle payments for over 60K US & CAN Employees. Direct involvement in the training and development of US/CAN payroll resources (Specialists/Analysts) always searching for continuous growth, a bigger and better understanding of the processes and responsibilities at hand and the productive development of skills and utilization of the available resources. Provide guidance and assistance in the resolution of escalated employee issues and inquiries. Manage the available resources on the team to ensure that all projects, objectives and initiatives of the company have proper participation and involvement from the payroll team while ensuring that the quality of our services doesn't get impacted.Direct participation on payroll process transitions/changes to either new systems or to a different team (change management), having the responsibility of ensuring that all the needed documentation is available, the changes are fully tested (if any) and the teams involved in the transition/change are properly trained.Promote an inviting working environment where all ideas and concerns are welcomed and properly followed upon. Encourage the submission of improvement ideas that could help refine our processes, reduce processing times and/or enhance our customer satisfaction.

Manage the available resources on the team to ensure all projects, objectives and initiatives of the company have the required participation and involvement from the payroll team while ensuring that the quality of our services doesn't get impacted.Direct participation on payroll process transitions/changes to either new systems or to a different team (change management), having the responsibility of ensuring that all the needed documentation is available, the changes are fully tested (if any) and the teams involved in the transition/change are properly trained.Coordinate and supervise the timely and accurate delivery of Payroll for over 55K employees all across the United States. Develop training material, succession plans and knowledge administration systems to closely monitor the quality of our services and identify areas open for improvement.Coordinate efforts and administer resources to provide world class services to employees and vendors. Administer the 2nd level of escalation for the internal call center and manage the resolution of issues and inquiries with a maximum turn-around of 24 Hours.

Activities directly related with the correct and timely process of US and Canada Payrolls (including processing of US On-cycle/Off-cycle checks, Garnishments, W-4’s, direct deposits, Union Remittances). Actively involved in the transition, documentation and implementation of payroll processes. Design of training sessions to create an integrative environment between payroll teams. Highly analytical take of decisions based on investigations of the information provided by the payroll system (PeopleSoft), the employees and the Authorized Payroll Submitters to determine the correct course of action needed for the issue at hand and provide the best and quickest turn-around times possible. Provide direct support/assistance to employees and end-users on payroll related issues always maintaining customer satisfaction as a priority.Provide continuous improvement ideas on how to reduce processing times, decrease learning curves, eliminate non-value added tasks and determine how to make the most out of the resources available to comply with company/customer deadlines and quality standards.

Activities regarding the correct and timely process of the Mexican and U.S. Payroll. Control over the Time Keeping systems for several entities and assuring that the information is correctly registered during each Payroll Cycle. Determination of Tax Rates, income withholdings and Employee exceptions for Federal and State Deductions. Information analysis on variances between one Payroll and the other. Report Generation for month-end activities assuring that the information is always accurate and reflects what really was processed on the previous month. Audit of year-end reports and W-2’s and processing of W2-C when necessary. Calculation of special payments such as Bonuses, Severance, Relocation, Terminations and Resignation checks.

Activities regarding the flow of goods in and out of Mexico, the arrangement of shipping details, such as import/export licenses, customs declarations, north and southbound invoices and freight carrier coordination. Maintenance of current inventory information, updating import/export tariffs and licenses, and ensuring compliance with customs laws and other restrictions and regulations.Creation of Import/Export Invoices, Multi-Country Declarations and Monthly Activity Reports for Federal Institutions & Authorities. Activities regarding inventory control and flow of merchandise in and out of the company. Provide assistance in the general HR and Payroll Activities.