•Serve in a supervisory role to the Customer Service department of Canada and U.S. operations and report directly to department Manager•Working in a rapidly growing start-up environment.•Enforce corporate policies and ensure employees understand and comply•Oversee operational processes and procedures and ensure that they are maximized to maintain a balance between the quality of service offered and the profitability of the organization•Ensure metrics are met to meet targets•Assist with implementation control mechanisms and perform necessary follow-up to ensure the success of activities meet established standards of service to the customer•Assist in recruitment of new agents•Coordinate onboarding of new employees•Assist in development training to new employees, provide support to ensure optimal performance•Provide ongoing coaching to agents; meet weekly with agents member to discuss performance•Conduct monthly performance reviews of employees•Partner with internal groups .•Ensure conversion targets are met.•Ensure the customer service agents are kept current of new initiatives•Monitor employee call quality on a regular basis to identify opportunities and improve overall customer experienceCollections Support Training

Wholesale /Retail Marketing of emergency systems.Installation of systems .Ensure that targets were met through vigorous marketing strategies locally as well as regionally.Leadership role in sales and marketing of products. Partnered with internal departments to maximize productivity and profitability .Reported directly to Managing DirectorMeet clients and prospective clients in effort to increase sales .

Responsible for the completion of jobs as required by clientsEnsure that staff was in compliance of company policiesRecord data associated with payrollRecruit new staff for construction environment(process plant)