• Manage implementation and support of over 200 small and medium sized business clients.• Manage and provide support for the SaaS platform and all online marketing channels including, but not limited to, websites, social media, blogs, email, software platforms, and paid advertising through phone, email, and online meeting tools.• Lead new and retargeted clients through the onboarding process, provide training and educational material, set expectations, and provide a path for success.• Designed training and operations improvement plans to improve customer satisfaction, retention, use-of-product, and understanding of product and digital marketing practices.• Lead development and launch of automated DIY version of platform.• Greatly contributed to the launch of agency model of platform and services targeting high value clients by taking lead on research, customer care, client intake, marketing, SEO, SEM, SER, tools, operations, and delivery.• Manage all client projects and customer care.• Create, manage, integrate, maintain and support websites, domains, DNS, CMS, CRM, online marketing material, marketing automation, landing pages, and third-party platforms and tools.• Discover pain points, suggest, and enact solutions.• Develop and maintain internal and client websites with HTML, CSS, PHP, JavaScript/jQuery, SQL tools, S/FTP, and graphic design tools.• Upsell clients and provide strategic solutions to dealing with common and unique issues.• Previous Customer Care Manager and Administrative responsibilities included.

• Lead the design, development, implementation, and maintenance of CRM support and project management system.• Engage clients with training, support, and information on how to use SaaS product to digitally market, generate leads, and keep their potential and existing customers engaged and ready to buy.• Identify, troubleshoot, and solve issues internally and externally using ticketing/task management system, phone, email, and video support.• Establish a relationship as the key point of contact for all clients.• Implemented processes for highlighting risky and at-risk clients for course correction measure.• Write content for customer engagement, education, and marketing.• Creation and codification of operational and technical processes for clients and employees.• Work cross functionally with development team and operations, taking point on any projects related to customer care.• Triage tasks to relevant departments and work them to solve issues and enhance products and services.• Self-taught and on-the-job learning of HTML and CSS development languages to improve turn-around time of support, improve and shift SLAs, and increase customer retention.• Consult with coworkers for help, understanding, contributions and offer the same for various topics and projects.• Lead improvement efforts by identifying problems, bugs, issue trends and developing creative solutions.• Weekly meetings and improved KPI reporting.• Data entry and analysis for company use.• Led the launch of key value adding services such as educational content pages, videos, and material as well as email drip campaigns and newsletters.• Manage DNS, websites, social media, local search, and transition efforts.• Work cross functionally with customers and internal departments, sharing information, content, and expertise to complete and accomplish various projects.• Previous Administrator responsibilities included.

• Assist the CEO in projects concerning operations, billing, accounting, web management, business practices, data organization and analysis, and technical support management.• Manage the billing and collection of clients using QuickBooks and Authorize.net payment solutions.• Provide basic customer care and assist clients with problems, questions, or concerns.• Communicate with co-workers concerning projects, deadlines, contributions, and feedback.• Create tasks and take initiative on new projects to improve the company.• Handle any issues as they arise.• Weekly KPI reports and meetings.

Responsibilities:-Coordinate scholarly activities and events for members of the chapter.-Maintain communication and provide knowledge to members through workshops, activities, games, and presentations.

Responsibilities:-In charge of all recruitment endeavors for the chapter.-Marketed the Chapter's recruitment through the use of merchandise, emails, print, and social media.

Responsibilities:-Coordinate all hospitality associated tasks and necessities for the band "All Time Low" at the public University Campus Activities Board Sponsored concert.-Management and delegation of volunteers' time.-Full catering setup for concert staff and all involved bands.

Responsibilities:- Clean animal living areas.- Walk, feed and train animals.- Train new volunteers.- Stock supplies.