– Performed opening and closing responsibilities for the service center – Extensive knowledge of methods, techniques, parts, tools, and materials used in maintenance and repair of vehicles – High-level interaction with customers on products and product performance.– Handle & manage production daily. – Prepare service tickets for customers using Tesla software Service Center App.– Communicate service status to clients daily– Ensure production is completed in a timely manner– Review and translate vehicle log information to provide efficient service repairs– Schedule and manage appointments– Guarantee parts inventory is available for all appointments– Assisted Sales & Delivery with new vehicle concerns

– Proficient in CCC ONE – Maintain positive Customer Service scores – Order/schedule parts in a timely manner– Prepare and complete proper paperwork for customers – Write and understand claims for multiple insurance companies – Provide post repair plan communication including all vehicle status updates– Understand all new makes and models and operations – Ensure sales goal for each month is met

– Forecast goals, sales projections and objectives for the Center and strive to meet them – Monitor current and previous financial performance metrics to identify opportunities & trends – Supervise the sales, overall production and administration of the center – Supervise team to stay compliant with company and insurance rules and regulations – Manage Payroll weekly – Recruit, recognize and retain talented teammates – Monitor performance of all staff and provide leadership and coaching – Ensure all employees have required training – Maintain shop equipment – Order and inventory office supplies – Establish & maintain good relationships with vendors, insurance adjusters and customers – Responsible for regulatory compliance, including hazmat regulations and documentation

– Proficient in CCC ONE – Maintain positive Customer Service scores – Order/schedule parts – Prepare and complete proper paperwork for customers – Write and understand claims for multiple insurance companies – Provide post repair plan communication including all vehicle status updates– Understand all new makes and models and operations

– Proficient in CCC ONE – Maintain positive Customer Service scores – Order/schedule parts – Prepare and complete proper paperwork for customers – Write and understand claims for multiple insurance companies – Provide post repair plan communication including all vehicle status updates– Understand all new makes and models and operations