Adrian Dixon Email & Phone Number

Ipswich, Queensland, Australia

Queensland, Australia

As the Service Manager I was responsible for the following aspects of the companyProject Management - supervise and complete projects on time and on budget, job scheduling, quoting, job completion reports, job audits, risk assessmentsCustomer Service – the key point of contact for clients, understanding customer expectations, complaint management, and resolution.Leadership – manage/supervise the Service Team and provide ongoing training and development.Business Development –… Show more As the Service Manager I was responsible for the following aspects of the companyProject Management - supervise and complete projects on time and on budget, job scheduling, quoting, job completion reports, job audits, risk assessmentsCustomer Service – the key point of contact for clients, understanding customer expectations, complaint management, and resolution.Leadership – manage/supervise the Service Team and provide ongoing training and development.Business Development – assist with establishing new customer relationships, B2B sales, and follow-up with potential new clients.Continuous Improvement - drive continual improvement of processes and proceduresThis was a senior leadership role, however, I was required to roll up my sleeves and assist the team with industrial cleaning duties. Show less

As a Local Service Manager for Rentokil Initial Australia the main duties for this role included, but were not limited to:Supervise, develop and coach a team of Service Technicians with the potential to further growth in service headcount.Maintain strong key stakeholder relationships within our customer portfolio.Conduct & participate in monthly team and safety meetings.Conduct regular site quality audits.Inducting and training new staff members to the team.Managing and… Show more As a Local Service Manager for Rentokil Initial Australia the main duties for this role included, but were not limited to:Supervise, develop and coach a team of Service Technicians with the potential to further growth in service headcount.Maintain strong key stakeholder relationships within our customer portfolio.Conduct & participate in monthly team and safety meetings.Conduct regular site quality audits.Inducting and training new staff members to the team.Managing and reviewing service runs.Administration related to service activities.Managing customer feedback.Covering service runs for Technicians when required.Ongoing performance management.Controlling service costs for your area.Team supervision.Excellent customer service skills and negotiation skills.Excellent communication skills, both written and verbal.Excellent PC skills, report preparation, and attention to detail.Ability to work well under pressure and meet KPIsTime management skills.Strong problem-solving skills with the ability to think outside the box.Wages and payroll preparation. Recruiting of staff. Show less

Melbourne, Victoria, Australia

linkedin.com/in/pestcontrolmelbourne

Melbourne, Victoria, Australia

linkedin.com/in/pestcontrolmelbourne

Melbourne, Victoria, Australia

Staff training (up to 20 staff)Interviewing new staffStaff disciplinary interviewsOH&S managementFood safety controlRosteringStock control (ordering and stock-taking)Profit and loss statements

Approved Manager (Licensee)Managing up to 55 staff Staff recruitmentStaff disciplinary interviewsTraining & Development of stafftraining managersRostering (staff and management)Cash handlingStock controlStock orderingP&L statements management Customer complaint resolutionTime managementOH&S