Adrian Dobie Email and Phone Number

Iron Mountain > ALM Solutions Engineering, Service Transition > ALM North America

Responsible for scheduling and performing destruction pickups of customer materials (e-waste). Manage media destruction, recycling, and remarketing of IT assets.• Prevented unauthorized disclosure of information by quickly coordinating a cleanup of an accidental disbursement of secured materials• Increased new customer orders by more than 100 due to accolades from key customers to potential new customers based on their customer-centric experience• Developed a process to accurately… Show more Responsible for scheduling and performing destruction pickups of customer materials (e-waste). Manage media destruction, recycling, and remarketing of IT assets.• Prevented unauthorized disclosure of information by quickly coordinating a cleanup of an accidental disbursement of secured materials• Increased new customer orders by more than 100 due to accolades from key customers to potential new customers based on their customer-centric experience• Developed a process to accurately complete scope visits, leading to greater accuracy of costs including labor and material volume Show less

Direct supervision of four employees. Supervise and assign specific responsibilities to all Operations personnel. Lead customer tours and audits. Maintain work flow with SOP’s. Ensure that team meets company metric standards through reporting and analysis.• Completed customer audit for Fortune 500 client with little assistance from Account Managers resulting in no major findings and renewal basis transition from annual to tri-annual• Implemented cost control strategies for effective… Show more Direct supervision of four employees. Supervise and assign specific responsibilities to all Operations personnel. Lead customer tours and audits. Maintain work flow with SOP’s. Ensure that team meets company metric standards through reporting and analysis.• Completed customer audit for Fortune 500 client with little assistance from Account Managers resulting in no major findings and renewal basis transition from annual to tri-annual• Implemented cost control strategies for effective overtime management, expense control, and other cost control measures, ensuring that departmental expenses aligned with forecasted expectations• Designed and implemented key performance indicators to aid accountability and measure performance through reporting and analysis Show less

Lead a team of 25 drivers. Responsible for creation of schedules and routes. Oversee fleet management, including coordination of vehicle maintenance and fuel audits. Management of coordination of Secure IT Asset Destruction (SITAD), destruction pickups, and disaster recoveries. Serve as backup to Director as needed.• Prevented unauthorized disclosure of information by quickly coordinating a cleanup of an accidental disbursement of secured materials• Increased new customer orders by more… Show more Lead a team of 25 drivers. Responsible for creation of schedules and routes. Oversee fleet management, including coordination of vehicle maintenance and fuel audits. Management of coordination of Secure IT Asset Destruction (SITAD), destruction pickups, and disaster recoveries. Serve as backup to Director as needed.• Prevented unauthorized disclosure of information by quickly coordinating a cleanup of an accidental disbursement of secured materials• Increased new customer orders by more than 100 due to accolades from key customers to potential new customers based on their customer-centric experience• Implemented cost control strategies to better manage overtime and other excess costs Show less

Responsible for the training and onboarding of new hires, including demonstration of self-paced learning and hand-on training. Provided performance feedback and remediation guidance. Created and maintained a safe and productive learning environment.• Site representative to headquarters after being selected to receive training in corporate headquarters• Held daily stand-up meetings to ensure that safety protocols and procedures were known and followed, leading to a reduction in near… Show more Responsible for the training and onboarding of new hires, including demonstration of self-paced learning and hand-on training. Provided performance feedback and remediation guidance. Created and maintained a safe and productive learning environment.• Site representative to headquarters after being selected to receive training in corporate headquarters• Held daily stand-up meetings to ensure that safety protocols and procedures were known and followed, leading to a reduction in near misses and injuries/accidents• Analyzed results and recommend operational and strategic direction based on modeling and forecasting, leading to improved margins and better performance results Show less

Responsible for transporting customer backup data in a secured vehicle and then scanning into a secured vault. Customer-facing role, requiring excellent customer service skills.• Routinely and successfully executed disaster recovery services in a timely manner with desired outcomes and results• Selected to deliver “train-the-trainer” for supervisors within the organization on various topics including productivity and efficiency• Received numerous accolades for excellent customer… Show more Responsible for transporting customer backup data in a secured vehicle and then scanning into a secured vault. Customer-facing role, requiring excellent customer service skills.• Routinely and successfully executed disaster recovery services in a timely manner with desired outcomes and results• Selected to deliver “train-the-trainer” for supervisors within the organization on various topics including productivity and efficiency• Received numerous accolades for excellent customer service, ultimately leading to higher sales revenue for the organization Show less

Served as the “face” of a high-volume store. Independently managed multiple competing priorities. Ensured that customer experience was unparalleled, helping to cultivate repeat customers in a highly competitive marketplace.• Efficiently retailed over $10,000 daily and ensured that the bank deposit slip was completed accurately• Handled high-risk transactions, including processing and distribution of lottery machine orders and cashing of payroll checks• Supervised and monitored… Show more Served as the “face” of a high-volume store. Independently managed multiple competing priorities. Ensured that customer experience was unparalleled, helping to cultivate repeat customers in a highly competitive marketplace.• Efficiently retailed over $10,000 daily and ensured that the bank deposit slip was completed accurately• Handled high-risk transactions, including processing and distribution of lottery machine orders and cashing of payroll checks• Supervised and monitored customer service packers and front-end cashiers• Recognized for superior performance and excellent customer service Show less

Supervised a staff of ten employees. Responsible for inventory life-cycle management, including ordering, receiving, storing, and stocking of dairy products.• Oversaw the cross-merchandising of products to promote purchases, ensuring the visibility of key items based on seasonal tastes• Implemented an inventory control and shrink program to reduce theft

Supervised a line staff of six in a GMP compliant facility. Responsible for quality assurance and control. Ensured machine maintenance as required, including troubleshooting as needed. Maintained daily logs and reports for production.• Received consistent promotions from entry-level to lead technician including supervisory responsibilities given excellent performance• Efficiently and effectively managed team, leading to recognition given to the team leader with the least waste/scrap… Show more Supervised a line staff of six in a GMP compliant facility. Responsible for quality assurance and control. Ensured machine maintenance as required, including troubleshooting as needed. Maintained daily logs and reports for production.• Received consistent promotions from entry-level to lead technician including supervisory responsibilities given excellent performance• Efficiently and effectively managed team, leading to recognition given to the team leader with the least waste/scrap from operations• Learned various methodologies including Lean Manufacturing and Kaizen approach Show less