Adrian Durbin Email & Phone Number

United States

Dallas-Fort Worth Metroplex

-Work with executive leadership to oversee attraction operations across multiple high volume locations.-Conduct site visits to locations as needed at the direction of executive leadership.-Responsible for all aspects of guest relations and the quality of experience delivered to the guest.-Ensures guest service and efficiency reports are within acceptable.

Dallas/Fort Worth Area

-Manage daily operations of the 110,000 sq ft facility: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, quality product, etc.-Accountable to maximize daily sales and effectively manage costs, labor and cash control.-Manage departmental labor costs within acceptable budgets-Ensures site reviews are within acceptable.

Dallas/Fort Worth Area

• Responsible for the overall operation of the 50,000 sq. ft facility and leading a team of between 30-80 employees daily in all facets of park operations, with a focus on bowling, attractions, and game room operations.
• Act as Duty Manager on assigned shifts
• Responsible for training all new team members in bowling, attractions, and game room department operations and ensuring safety and cleanliness standards are met.
• Directly responsible for scheduling 50+ staff members and ensuring labor management standards are met
• Assist GM in managing cost of goods sold on prizes and payouts on all games
• Assist in repair of games, bowling equipment, and rides as necessary

Dallas/Fort Worth Area

Oversee and lead a group of approximately 50 team members in restaurant, catering, retail, and other food & beverage operations in a fast paced, theme park environment.-Direct the efficient and safe operation of the various food and retail outlets spread out across a 12 acre property, serving up to 2,000 guests daily.-Ensured guest satisfaction through.

Dallas/Fort Worth Area

Oversee and lead a group of approximately 20-30 team members in front gate and admissions operations in a fast paced, theme park environment.Admissions Responsibilities-Oversee operation of all front gate Point of Sale and ticket validation systems-Handle issues and guest concerns in a calm and effective manner-Ensure efficiency in the entire admissions.

Garland TX

-Overall operations and setup of catering events which can be preparing for guests of 50 - 2000.-Directed a team up to 20 employees coordinating setup, serving, and breakdown process of the event as a leader with all members. -Ensured guest satisfaction through excellence customer service monitoring all team members, including self.-Partnered with group.

Garland, TX

Oversee a team of 10-15 employees to ensure safe and efficient operation of food and beverage outlets located throughout the facility