A professional, versatile and highly self-motivated IT Manager with a broad range of Service Delivery and Project Management experience within the IT Services industries. Astute, supportive and proactive, is able to deliver extraordinary results with a proven ability to work calmly under pressure. Proven skills mobilising large technical teams including 3rd party suppliers to deliver successful high value and high risk projects using Prince 2 methodology; motivates and inspires his teams to achieve world class levels of service performance through the effective use of ITIL processes in dynamic, constantly-changing business conditions. A strong leader, who is decisive, goal-driven and customer-focused, develops robust working relationships with stakeholders, communicating clearly, accurately and concisely. Displays empathy, strong work ethics and commercial acumen and is able to operate with a high level of autonomy. A team orientated, intellectually bright and ambitious individual with a desire to achieve results.