Adrian Easterling

Adrian Easterling Email and Phone Number

Frito Lay RSR @ Frito-Lay
west salem, wisconsin, united states
Adrian Easterling's Location
Wellington, Florida, United States, United States
Adrian Easterling's Contact Details

Adrian Easterling personal email

n/a
About Adrian Easterling

Adrian Easterling is a Frito Lay RSR at Frito-Lay. They is proficient in English.

Adrian Easterling's Current Company Details
Frito-Lay

Frito-Lay

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Frito Lay RSR
west salem, wisconsin, united states
Website:
fototermica.es
Employees:
4803
Adrian Easterling Work Experience Details
  • Frito-Lay
    Route Sales Representative
    Frito-Lay Dec 2023 - Present
    West Palm Beach, Florida, United States
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  • The Home Depot
    Technology Support Associate, Home Services
    The Home Depot Apr 2016 - Dec 2023
    - Manage inbound phone calls and emails from Home Services' network 250+ of installers, providing assistance with technology applications including but not limited to Salesforce platforms managing customers jobs and payment processing
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  • The Home Depot
    Universal Customer Care Call Center-Resolution Expediter
    The Home Depot Jun 2008 - Apr 2023
    Greater Atlanta Area
    • Trained as a Universal Customer Care Agent in the first wave of the reorganization of Customer Care. I was in the top 20 ranking out of over 150 associates. I handled thirty or more inbound calls daily from external and internal customers including Level 1, Level 2, Proprietary Brands, Home Services, Credit Card and Frank Blake Escalations.• Took inbound communications from both internal and external customers via telephone, letter and e-mail to utilize my strong knowledge of Home Depot structure and operations to resolve complex issues. • Provided excellent customer service via active listening and professional communication, and identifying root causes of customer issues for Home Depot Store Operations; Special Orders and/or Installation Services; that have potential value in excess of 1.3 million annually.• Took ownership of customer issues and provided complete end-to-end issue resolution. Provided follow-up communication to the customer regarding the resolution of the issue. • Made decisions and managed cases within guidelines to resolve customer issues expeditiously. • Complete other tasks as requested by Management, such as side by side training and coaching.• VM Project Champion/Functional Administrator: assisted in the testing and implementation of virtual machine software. Created technical documentation for testing. Guided testers on best practice methodologies for VM computing. Provided machine setups for end users. Troubleshot and assisted in resolution of end user technical issues. Provided suggestive feedback to development team on software issues.
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  • The Home Depot
    Service Provider Research Coordinator, Home Services
    The Home Depot Apr 2013 - Apr 2016
    - Managed administrative compliance requirements for new Service Providers joining The Home Depot's Installer network, such as insurance and licensing
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  • Home Depot U.S.A., Inc.
    Redbeacon Home Service Coordinator
    Home Depot U.S.A., Inc. Jun 2012 - Apr 2013
    Greater Atlanta Area
    - Educate and set the expectations for the service professionals, implemented a program that led to an increase of service professionals from 2,000 to 14,000 in a span of 3 months, in four (4) pilot cities and Managed escalation cases
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  • Home Depot U.S.A., Inc.
    Customer Care Email Team-Resolution Expediter/Universal Ticket Creator
    Home Depot U.S.A., Inc. Jun 2010 - Jun 2012
    Greater Atlanta Area
    • Selected to be part of the Customer Care Email Team due to my extensive knowledge of the Kana system and for being a high ranking associate. I helped managed the customer Care email inbox by routing thousand of emails to the correct queues.• Respond to emails in the Kana system for external and internal customers and create records in the SAP system. Identify the root cause of the issue; took ownership of the issue, and partnered with store, vendors, service providers, and various Home Depot Departments when needed to works towards a solution.
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  • Aaa Motor Club
    Senior Service Counselor/Dispatcher/First Shift Coordinator
    Aaa Motor Club Jan 1999 - Apr 2008
    Independence,Oh
    • Received and dispatched inbound member service calls in a timely manner • Increased driver efficiency with the development of dispatch (D2ME) program • Demonstrated initiative in solving member/driver disputes and issues• Trained new associates on all aspects of proper service calls and dispatching procedures• Participated actively in manager meetings and offered suggestions to improve team morale

Adrian Easterling Education Details

Frequently Asked Questions about Adrian Easterling

What company does Adrian Easterling work for?

Adrian Easterling works for Frito-Lay

What is Adrian Easterling's role at the current company?

Adrian Easterling's current role is Frito Lay RSR.

What is Adrian Easterling's email address?

Adrian Easterling's email address is ad****@****pot.com

What schools did Adrian Easterling attend?

Adrian Easterling attended Landmark.

Who are Adrian Easterling's colleagues?

Adrian Easterling's colleagues are Miguel Andrade, Isabell Gomez, Chad Dyson, Justin Walters, Jermaine Hatchett, Wayne Publix, Michael Alt.

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