Adrian Edwards Email and Phone Number
Adrian Edwards's Location
Arlington, Texas, United States, United States
Adrian Edwards's Contact Details
Adrian Edwards work email
- Valid
- Valid
- Valid
Adrian Edwards personal email
n/a
Adrian Edwards phone numbers
About Adrian Edwards
AREAS OF EXPERTISE: Account Management, Client Services, Technical Support, Relationship Management, Cross-functional Communication, Dynamic Presentations, Troubleshooting, Process Analysis, Development, Process Improvement, Project Management, Program Implementation, Documentation, Architecture and Capacity Planning, Training & On-Boarding, Systems Administration, Basic Networking, works closely with DevOps / Applications Development
Adrian Edwards's Current Company Details
Adrian Edwards Work Experience Details
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Sr Manager, Customer SuccessSplunk Feb 2024 - PresentSan Francisco, California, Us
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Sr. Manager, Technical Account ManagementSplunk Jul 2021 - Feb 2024San Francisco, California, Us- Provide day-to-day management and mentorship to a global team of experienced TSAMs.- Define key success criteria for the team and craft internal and external reports around that criteria.- Create, implement, and refine processes that scale and meet the needs of the business and our customers.- Facilitate and coordinate the appropriate resources to drive Customer Success initiatives.- Serve as a top-line escalation point for incidents or escalations raised by managed accounts.- Ensure the TSAM team has all required tools and knowledge required to be successful.- Partner with the wider Customer Success organization to identify, monitor, and report on trends.
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Technical Support Account ManagerSplunk Aug 2019 - Jul 2021San Francisco, California, Us- Act as a primary technical point of contact for technical issues and escalations for a rapidly growing base of enterprise customers.- Understand the short-term business goals and long-term objectives of each customer as they relate to Splunk to enable the achievement of those goals and objectives through the use of Splunk.- Provide proactive guidance, planning and recommendations for the overall technical health of a customer's Splunk environment.- Assist with maintaining an overall health report on each client considering cases, critical issues, outages and ongoing projects.- Be the internal advocate for the customer to facilitate the resolution of customer issues through coordination of efforts among Splunk’s internal organizations (technical support, sales, product development, product management, and executive leadership teams)- Proactively analyze tickets and interactions to figure out and deliver training needs.Perform QBRs with customers (onsite and over the phone) in conjunction with sales to review service levels, usage metrics and customer environment performance.- Work with the relevant technical teams to proactively handle customer configurations and recommend customer environment upgrades and add-ons- Maintain a close working relationship with the Sales organization to execute on environment upgrades and add-ons- Understand and communicate the customer’s needs to the Account Team- Keep the customer informed of key information that may be critical to their success (e.g. product roadmaps, new product releases, customer events, or organizational changes)
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Senior Technical Account ManagerTrading Technologies Oct 2010 - Oct 2018Chicago, Illinois, UsAREAS OF EXPERTISE: Account Management, Client Services, Technical Support, Relationship Management, Cross-functional Communication, Dynamic Presentations, Troubleshooting, Process Analysis, Development, Process Improvement, Project Management, Program Implementation, Documentation, Architecture and Capacity Planning, Training & On-Boarding, Systems Administration, Basic Networking, works closely with DevOps / Applications Development -
Technical Account ManagerTrading Technologies Apr 2007 - Oct 2010Chicago, Illinois, UsManage 30 international accounts including major investment banks, hedge funds, and proprietary trading firms. Responsible for installation/configuration, training, implementation, and troubleshooting/support of TT server side software within customers’ e-trading environments. Solve complex technical problems and resolve issues as they arise, escalating as needed. Act as 3rd level escalation point for the entire support organization. Document and communicate problem/resolution and information/action plans. Collaborate internally with customer support, product engineers, network team and sales staff to share best practices, improve the products, and enhance the customer experience. Analyze, design, implement, and project manage multiple large scale efforts for onboarding new clients and ongoing enhancements. Implement network and firewall changes to adhere to TT’s best practices.Extensive experience in exchange connectivity as well as the API and credential requests for the following electronic exchanges: Australian Securities Exchange (ASX), BrokerTec, Bursa Malaysia (BMD), CBOE Futures Exchange (CFE), Chicago Board of Trade (CBOT), Chicago Mercantile Exchange (CME), CME Europe, COMEX, Eris Exchange, Eurex, European Energy Exchange (EEX), ICE Futures Canada, ICE Futures Europe, ICE Futures U.S., London Metal Exchange (LME), MEFF, Mexican Derivatives Exchange (MexDer), Montréal Exchange (MX), NASDAQ, New York Mercantile Exchange (NYMEX), NYSE Liffe, NYSE Liffe Amsterdam, NYSE Liffe Brussels, NYSE Liffe Lisbon, NYSE Liffe Paris, NYSE Liffe U.S., Osaka Securities Exchange (OSE), Singapore Exchange (SGX),Tokyo Commodity Exchange (TOCOM), Tokyo Financial Exchange (TFX), Tokyo Stock Exchange (TSE)
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Fix Analyst Asg Application Support SpecialistMorgan Stanley Oct 2006 - Apr 2007New York, Ny, Us• Primary responsibility is to support internal consolidated equity floor consisting of over 500 traders globally. On a variety of trading platforms, ranging a host of internal systems (Passport, PassportXL and OMWP) to external systems (Bloomberg, Reuters and Fidessa)• Database checks for Stock inquiries Passport trading products• Daily involvement with the exchanges to acquire correct stock details• All configuration and log interrogation via KORN shell scripting• Support all internal electronic trading platforms, PassportXL, Passport, algorithmic trading. • Outside electronic trading support for Bloomberg, Reuters and Fidessa into the Morgan Staley passport environment.• Connectivity testing via Radianz (BT) for internal trading platform -
Electronic Trading Manager/ Sell Side Equity OmsBloomberg Lp Aug 2005 - Oct 2006New York, Ny, Us• Team Leader of a group of 10 representatives for all European Data connections. Handling all areas of management including daily scheduling of duties, monthly one to one meetings and yearly reviews.• Working closely with programmers to trouble-shoot and ensure accurate and continuous data flow.• Manage and trouble-shoot all FIX backend connections via problem data management tools.• Test new setup FIX connections out to clients.• Data licenses trouble-shooting, verifying data pass through via request builder.• Test and trouble-shoot API connection to and from client sites.• Onsite client satisfaction visits for all of major European clients. -
Escalated Technical SupportBloomberg Lp Sep 2004 - Aug 2005New York, Ny, Us• Visit all major European clients demonstrating Bloomberg’s new products and connection topologies.• Trouble-shoot advance client issues on LAN/ WAN connection.• Assisting clients with changes and advance developments within the Bloomberg product including using Bloomberg on other platforms. IE: Red hat, UNIX and different MS operating systems.
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Technical Support Team LeaderBloomberg Lp Apr 2004 - Sep 2004New York, Ny, Us• Team Leader of a group of 10 to 13 representatives, one of 6 groups in the NY office. My duties including escalation of irate calls, daily scheduling of duties, monthly one to one meeting and yearly reviews.
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Technical Support Team LeaderBloomberg Lp 2001 - Apr 2004New York, Ny, Us• Team Leader of a group of 10 to 13 representatives, one of 6 groups in the NY office. My duties including escalation of irate calls, daily scheduling of duties, monthly one to one meeting and yearly reviews.
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Api SpecialistBloomberg Lp 2000 - 2001New York, Ny, Us• Trouble-shoot all major client API issues. • Client visits to ensure data was flowing correctly. • Working closely with API programmers in order to build a better API tool.
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Technical Support SpecialistBloomberg Lp Aug 1998 - 2000New York, Ny, Us• Field technical calls of all aspect to the Bloomberg product • LAN topologies• WAN topologies• PC issues• OS issues• Excel issues• Router issues ( BAY and Cisco)
Adrian Edwards Skills
Trading Systems
Electronic Trading
Market Data
Exchange Connectivity
Derivatives
Financial Markets
Trading
Low Latency
Options
Order Management
Equity Trading
Equities
Proprietary Trading
Securities
Commodity
Technical Analysis
Equity Derivatives
Trading Strategies
Vendor Management
Bloomberg
Fixed Income
Fx Trading
Electronic Trading Systems
Fx Options
Data Center
Bloomberg Terminal
Capital Markets
Business Analysis
Unix
Cisco Technologies
Hedge Funds
Middle Office
Investment Banking
Hedging
Network Architecture
Back Office
Trading System
Foreign Exchange
Sql
Tcp/ip
Commodity Markets
Itil
Crm
Interest Rate Derivatives
Vba
Account Management
Server Architecture
Saas
Workday
Telco
Adrian Edwards Education Details
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Stenotopia Business SchoolGeneral -
Stony Brook UniversityInformation Science/Studies
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Amityville Memorial High SchoolGeneral Studies
Frequently Asked Questions about Adrian Edwards
What company does Adrian Edwards work for?
Adrian Edwards works for Splunk
What is Adrian Edwards's role at the current company?
Adrian Edwards's current role is Sr. Manager, Customer Success at Splunk a Cisco Company.
What is Adrian Edwards's email address?
Adrian Edwards's email address is ae****@****o.co.uk
What is Adrian Edwards's direct phone number?
Adrian Edwards's direct phone number is +131289*****
What schools did Adrian Edwards attend?
Adrian Edwards attended Stenotopia Business School, Stony Brook University, Amityville Memorial High School.
What are some of Adrian Edwards's interests?
Adrian Edwards has interest in Animal Welfare, Children, Education, Health.
What skills is Adrian Edwards known for?
Adrian Edwards has skills like Trading Systems, Electronic Trading, Market Data, Exchange Connectivity, Derivatives, Financial Markets, Trading, Low Latency, Options, Order Management, Equity Trading, Equities.
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