● Assists SOP faculty, staff, and students with technology troubleshooting. Users range around 400 people.● Tracks service desk tickets through the use of UTEP Service Desk system.● Manages and oversees the different projects regarding integration of technology, departmental websites and servers.● Hires, trains, and manages student assistants. Mets bi-weekly.● Manages department Organizational Units (OU) through Active Directory (AD).● Maintains, supports, and trains users on a variety of applications/software used by the department.● Coordination and completion of projects on time within budget and within scope.● Guides the standardization of data entry for the users information system.● Converts physical forms to digital using MS Forms and adding Single Sign On (SSO).● Provides monthly presentations for upper management for technology-related purposes.● Periodically run reports for upper management through data visualization tools and techniques.

- Collaborates with faculty on instructional design and online course development.- Assists with the design of curriculum, instruction, and multimedia-based course materials.- Analyzes course specifications, curriculum requirements, and instructional circumstances, to determine appropriate methods, practices and tools for delivery of instruction.- Research and analyzing of the current and emerging system and technologies that impact teaching strategies and student learning.- Integration and testing of applications to make existing computer systems and technologies meet instructional development needs.- Designs and implements assessment instruments for evaluating the efficacy of online and hybrid courses.- Assists instructors in learning of instructional technologies through the development of tutorials and trainings, as well as via consultations.- Coordinates and oversees media production progress related to creation of online, hybrid and face-to-face courses.- Collaborates with staff associates to design and develop instructional tools, objects and experiences.- Ensures timely completion and delivery of instructional design projects.- Conducts research in latest instructional theories, practices, assessment strategies and technologies.

- Design and develop online and blended courses.- Develop rich media for student-engagement purposes in online courses.- Participate in workshops as speaker and facilitator for both faculty and peers.- Serve as the Online Learning Web Developers’ Coordinator by hiring, training and managing student developers on a daily basis and assigning individual tasks and special projects.- Assign student team leaders to promote peer collaboration and enhance leadership skills.- Manage deadline oriented projects involving the online course development team.- Conduct research on new trends and emerging technologies in order to post in AT Blog.- Member of the Information Technology Strategy Committee representing the graduated student community during completion of Master’s degree.- Member of the Hospitality Committee during the Innovations in Online Learning conference in 2011, and speaker in IOL ’12 and ’13.- Build and maintain strong professional relations with faculty through the development of new courses.

- Maintained computers, laptops, printers, and projectors in optimal conditions.- Provided computer assistance on a daily basis to an average of 50 students.- Performed presentations for Texas Gas Service, sponsor of our department.- Forged well-built relationships with the students, staff members, guests and college professors.