Adrian Espinal Email & Phone Number

Assist customers with lease extensions, returns, and upgrades.Provide quotes for new leases and schedule appointments.Deliver exceptional customer service for leasing and purchasing decisions.Collaborate with the sales team to enhance customer satisfaction and retention.Track and analyze lease retention metrics to improve processes.Handle customer inquiries and resolve issues promptly.

Scheduled appointments and pre-qualified customers for auto loans.Submitted credit applications and managed department training.Conducted email, text, and call campaigns for store advertisements.Oversaw daily operations of the BDC department to ensure efficiency.Developed strategies to increase appointment show rates.Mentored and supported team members to enhance performance.

Scheduled vehicle appointments and pre-qualified customers for loans.Acted as Team Leader in manager's absence, providing customer service.Facilitated seamless communication between sales and finance departments.Conducted follow-up calls to ensure customer satisfaction.Assisted in the development of sales scripts and training materials.Managed customer databases and updated records accurately.

Bachelor, Journalism

Bachelor, Honor Society