Adrian Fields Email & Phone Number

San Jose, Ca, Us

Santa Clara, California, Us

Strong customer relations, problem-solving skills, and in-depth knowledge of the automotive service industry. Achievements: improved customer satisfaction and increased service department efficiency.

San Jose, California, Us

Quality satisfaction. Customer service. Automotive service sales.

Us

Greeting customers and scheduling service appointmentsCataloguing customers concerns and commentsWriting service orders and descriptions of problems and repairsTranslating customers’ repair problems into standard repair terminologyExplaining repairs to customersTest-driving vehicles to confirm service repairsEstimating the cost and time needed for repairsHandling customer complaintsVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunitiesEnhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Greeting customers and scheduling service appointmentsCataloguing customers concerns and commentsWriting service orders and descriptions of problems and repairsTranslating customers’ repair problems into standard repair terminologyExplaining repairs to customersTest-driving vehicles to confirm service repairsEstimating the cost and time needed for repairsHandling customer complaintsVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunitiesEnhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.