As the technical support specialist for the team, my primary focus is on providing technical support to the company, specifically regarding implementing and maintaining effective security measures, with an emphasis on multi-factor authentication for all web applications and programs. In addition to this, I am responsible for managing various aspects of staff payroll, including calculating and processing superannuation contributions, organising shifts, and tracking leave entitlements. I also play a key role in managing communication with plan management companies and independent support coordinators, and I oversee the financial management of the company, including the accurate calculation and timely payment of taxes, payroll and superannuation. Additionally, I am responsible for organising and maintaining confidential documents and information related to both staff and clients.

As a support worker, my role was to assist disabled individuals in the community with various aspects of daily living, including getting dressed, cooking and eating, bathing and toilet assistance, and participating in social outings. I also provided guidance on financial matters and helped clients set and work towards personal goals. My goal was to enable disabled individuals to live as independently as possible and achieve their full potential.

As a team lead within technical sales, I developed a wealth of experience in telecommunications software and hardware. I was responsible for managing client accounts and leading projects, as well as facilitating specialised user training for new employees to ensure they had the necessary skills and knowledge to succeed in their roles.

As a regional support specialist, I developed experience working in both local and remote locations, where I helped resolve a range of hardware and software issues. I became skilled in configuring consumer software and hardware. In addition, I facilitated specialised user training for new employees to ensure they were fully equipped to succeed in their roles. With my diverse range of skills and expertise, I drove the success of my team and the company as a whole, regardless of location.

As a remote adviser for Apple Care Support, I provided technical and software support to a wide range of customers, including both consumer and business clients, through phone calls. My expertise included supporting a variety of Apple devices, including iPads, iPhones, and Macs. In addition to providing technical support, I also identified up-sale opportunities for existing clientele.

-Senior Customer adviser-Tech Expert

-Customer adviser-Sales of Contracts, Phones, Tablets, Laptops and Accessories