Adrian Serrano Email & Phone Number

Mclean, VA, US

• Trained personnel on compliance policies, ensuring unit wide understanding and adherence to federal regulatory standards
• Coordinated fundraising events generating funds towards squadron morale and welfare programs

Randolph AFB, TX, US

• Performed daily startup, shutdown, and maintenance of workstations, environmental control units, and operation shelters
• Resolved PCoIP connection issues between system clients and servers
• Performed vulnerability patches and security updates through re-imaging of servers

Randolph AFB, TX, US

• Maintained network accessibility; Resolved user account requests and validated user accounts
• Analyzed user software issues first-hand and provided appropriate solutions
• Compiled and tracked organization performance and equipment statistics; Disseminated and presented information to management
• Scheduled preventative maintenance actions for technical teams
• Coordinated weather alerts to support the sustainment of organization equipment
• Oversaw organization's controlled area program; Conducted scheduled security alarm maintenance; Briefed users of policies and procedures; Directed escorts for visiting personnel

Randolph AFB, TX, US

• Installed, configured, and maintained local area network (LAN), operating systems as well as physical servers and virtual servers
• Diagnosed and troubleshot hardware, software, and other system deficiencies; Replaced defective components
• Coordinated with technical teams and vendors to determine solutions for system outages
• Refurbished network training lab; Rebuilt equipment in compliance with Department of Defense (DoD) network specifications
• Monitored and initiated processes for obsolete equipment disposal

Randolph AFB, TX, US

• Administered network infrastructure equipment & crypto devices enabling data transfers between workplace and outside agencies worldwide
• In coordination with network operations, input configurations to activate ports/drops and assist with moves, add-ons, changes or removal of IT equipment
• Managed Cisco switches and routers for network operations, utilized network monitoring tools to optimize network efficiency and locate network deficiencies
• Supported connectivity for virtualized servers and desktops
• Configured authorized firewall requests to enable communication with outside agencies
• Installed and configured IP phones in coordination with organization system upgrade

Randolph AFB, TX, US

• Answered, evaluated, and prioritized incoming telephone, e-mail, and in-person requests for assistance from users experiencing problems with system related issues
• Resolved security incidents; Identified network classification issues and coordinated with technicians in the sanitization of multiple computer systems
• Sent out email notifications to all users in the organization to provide updates on any current system outages or scheduled system maintenance
• Escalated issues as needed and maintained communication with customer and assigned technical teams
• Participated in weekly on-call rotation, ensuring 24/7 coverage of urgent technical issues

Randolph AFB, TX, US

• Provided technical support to other departments in supporting network, video, voice, and data communication initiatives
• Installed, configured, and supported a variety of network hardware and software to support company needs
• Conducted site surveys to locate and document available network ports/drops; Provided documentation to management to use as reference towards future projects
• Lifted 40lb material to access confined spaces and install network cables or diagnose physical layer issues
• Traveled within installation to troubleshoot and resolve network issues

Master Of Business Administration - Mba, It Concentration

Bachelor Of Science - Bs, Network Operations And Security

Associate Of Applied Science - As, Information Systems Technology