Adrian Garbutt Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

The Store Manager is responsible for managing the operation of the store to maximize results and the achievement of Key Performance Indicators (KPIs), whilst ensuring the team are engaged and fulfilling their duties to the required standard. They recruit and lead the team, allocate tasks, coach performance and build motivation. They foster a strong sense of teamwork and openness, in line with Aesop’s culture and values. They are responsible for the delivery of the Aesop brand and experience to customers to a consistently high standard.

New York City Metropolitan Area

 Continuously embody and communicate On’s values and brand philosophy to internaland external customers Manage schedules and payroll for all store associates Act as the in-store troubleshooting expert for On’s store systems Oversee inventory management and processes Monitor the Loss Prevention Program to protect the Company’s inventory and assets and minimize annual shrink Manage operational and visual execution and work closely with design and marketing team on merchandising assortment Continually offer direct feedback and support to Store Associates and facilitate bi-annualperformance reviews for Store Associates Implement initial and ongoing learning and development programs for the store teamwhile collaborating with L&D Specialist Provide exceptional service to each and every customer Create an inclusive workplace culture by treating all employees and customers withrespect Maintain awareness of market trends in the retail industry, understand forthcomingcustomer initiatives, and monitor what local competitors are doing. Other duties as needed

New York City Metropolitan Area

Greater New York City Area

• Opened NORTH’s first Flagship Location.• Collaborate to define growth and the overall retail strategy forNorth Flagship Showroom and future showrooms.• Provides insight to developing and implementing in-storesystems to maximize the success of retail operations.• Continuously working to hire and build a diverse team to deliver empowering customer experiences while managingperformance through inspiration and leading by example.• Partner with stakeholders to support multiple teams, allocate resources and develop/implement training through all levels ofretail.• Consistently delivering and reviewing feedback on the overallcustomer experience, enabling effective strategies anddeveloping creative solutions for improvement.• Integral part of building strong relationships with internal teamsand external partners, helping to ensure a strong foundation ofday-to-day operations.• Establish regional growth across all states, traveling andeducating new consumers on new product on the market.• Organizing training and fulfillment for all new company initiativesacross all retail channels.• Increase exposure within the local area, by networking andpresenting at industry related events.• Highlighted publications on exceptional service published byDealerScope ( )

Greater New York City Area

- Drove and exceeded sales goals by developing and executing strategies; determined business driving opportunities - leading to 2% increase in the previous year’s sales attainment- Upheld leadership role in the delivery of all company objectives; clearly communicated objectives and priorities to team- Developed and improved upon fiscal and consumer based initiatives, attained highest Net Promoter score (90%) throughout NYC sales division Monitored analytical reporting databases to provide weekly and monthly sales trends to management team- Managed scheduling and payroll needs for a staff of 40 employees -Recruited and on boarded stellar employees whose skills and/or potential aligned with the company’s mission;- Curated exceptional merchandise presentation, sales and event set-up sizing, pricing, and signage standards through direction of Execution Team - leading to a 3.1% increase in customer conversion over the previous fiscal year Highlight: Voted North East Brand Ambassador (1/2018)

Greater New York City Area

Showroom (Store) Leader - Acted as a liaison for a developing concept shop, nestled within the financial district - Communicated the core values and vision philosophy of the Warby Parker brand to customers and staff - Recruited, trained, and developed a team of 7 employees who delivered exceptional customer service - Built and improved operational functions to ensure the growth and sustainability of fiscal and customer engagement targets - Enhanced gross booking rate by 5%, month over month - Attained the highest Net Performer score (97.8) through the administration of exceptional customer service

Greater New York City Area

- Cut,grind and edge both semi-finished and finished lenses, which are inserted into frames to produce finished spectacles.- Upheld Eyewear to ANSI standards.- Created a customer friendly environment for all adjustments, as well as strategic ability to help all customers with eyewear concerns.-Responsible for upkeep for the lab.- Responsible for Opening and Closing Procedures of store.

Greater New York City Area

- Capable of pre-testing customers for Doctor's eye exam.- Cut, grind and edge semi-finished and finished lenses to create customer's eyewear.- Produce Quality eyewear within Ansi Standards- Assisted customer's in selecting frames and lenses as well as adjust finished spectacles.- Upheld upkeep of all lab equipment.- Supervised all Lab procedures.- Performed opening and Closing procedures of both Lab and Store.