Adrian Gaskin Email & Phone Number

- Collaborated with leadership, support staff, and technical staff to gather requirements and develop and execute virtual and hybrid meetings from a technical standpoint- Maintained flexibility to accommodate meetings with short notice- Maintained office-wide calendar of upcoming meetings and events- Produced, edited, and captioned video and media files- Organized Office of Science meetings; initial planning, execution, and posting recorded meeting videos- Utilized the latest communications technologies and tools to make recommendations during planning on the best format, platform, etc.-Lead technical side during live meetings (i.e. spotlight speakers, turn off microphones, play videos, Livestream)-Handled technical issues during live meetings, recordings-Complied with and manage 508 requirements (live captioning, recording captions)-Lead rehearsal meetings for events, preparing staff to be the best they can be in front of an audience-Create best practices guide for virtual meetings with a checklist of requirements or needs-Recorded videos of staff ahead of time if needed for conferences and presentations, with simple editingand closed captions

- Employ a wide variety of instructional strategies, including educational technologies, cooperative learning, multiple intelligences planning, understanding by design to meet the diverse needs of students- Provide first-tier technical support for faculty and students' desktop, audio, and video devices during the scheduled webinar sessions- Observe and report on student and faculty participation in webinar activities- Collaborate with the Director of Offering Support, faculty members, and course developers to executeinteractive web conference events for a growing suite of rigorous academic courses offered online across a variety of disciplines and audiences at the School of Professional Studies- Provide training and support to students and faculty in the use of various software and educationaltechnology programs- Evaluate course materials for instructional quality for online campus modalities

- Provided technical support of all webinars, online event communities and registration processes, event apps, and working with the social media team to ensure consistency throughout Catalyst events- Produced and helped managed three virtual annual events. Also, edited various videos for these events- Executed virtual convening opportunities via Adobe Connect or similar platform including invitations,registration, attendee sourcing, producing monthly webinars and appropriate follow-up- Trained all speakers on webinar platform to ensure their comfort and proper equipment set up

Arlington, Va

- Provided web conference support for NHI to include setting up virtual rooms, developing instructionalmaterials, running rehearsals with participants and training participants in using Adobe Connect.- Prepared monthly reports on customer service programs to the government and management, including monthly statistics, trends, and analysis for process improvement. Deliver updates and improvements to the Instructor Development Course for Web Conference Training (IDC for WCT) course.- Managed the SharePoint customer service site- Furnished excellent customer service support for NHI customers while managing the customer serviceticketing process and bringing resolution to NHI customers- Spearheaded the management of customer service programs, including the direction to Tier 1 and Tier 2 customer service personnel- Championed the development of an online instructional management tool for tracking customer change requests that ensured identification of impact to all curriculum elements with 100% accuracy- Resolved complex customer service challenges and provided solutions that exceed customer expectations- Developed and implemented informational and instructional technology to maximize learning andparticipant engagement

- Provided web conference and first-tier technical support for faculty and students'​ desktop, audio and video devices during the scheduled webinars support for SHRM using Adobe Connect.

Washington D.C. Metro Area

- Provided necessary technical support for online meetings and webinars, online course module development, and technical management of the training facility- Served as an administrator for Adobe Connect and Basecamp- Coordinated and executed all the logistics of the meetings and training- Produced a wide range of multi-media products, including screencasts, audio recordings, and greenroom interviews for all relevant IDSG corporate and project tasks- Utilized learning management systems for administration, documentation, tracking, reporting, and delivery of evaluations to provide training materials and measurable terms of training effectiveness- Participated in internal continuous improvement efforts by creating solutions to improve policies andprocedures

Washington D.C. Metro Area

- Worked with web-based collaboration platforms such as WebEx, Go to Meeting, and Adobe Connect to produce and facilitate online events. - Set up, installed, and operated various fixed audio-visual and multimedia systems within the client’s facilities, including multiple-microphone discussions/seminars, teleconferencing, multimedia presentations, and online web events.- Collaborated with project coordinators and managers to design creative solutions for event capture and production of post-event products.- Introduced and implemented an online scheduling system to the KDMD project to help keep multiple events and resources organized across the KDMD K&L portfolio.

Washington D.C. Metro Area

- Responsible for overseeing and monitoring the quality of audio and managing the routing and scheduling of audio and video content for all of SIRIUS XM Satellite Radio’s channels. - Monitored, addressed, and remedied problems in real-time across SIRIUS XM’s satellite channels and web streams.- Operated systems producing content for the broadcast channels including Dalet audio storage and play out system, DAL automation and scheduling system, and Klotz routing system.- Responded to technical alarms from the various operating systems in the BOC in real-time as well as addressing the needs of channel programmers.

Washington D.C. Metro Area

- Monitored channels for content and technical quality control for both audio and metadata. - Responsible for a complete understanding and implementing the mechanisms for remedying abnormal situations in order to restore audio and PDT/PAD to nominal status - Cataloged and dispatched shift logs to supervisor.

Laurel, Md

- Covered, reported, and wrote articles covering community events, meetings, and features for publication.- Conducted interviews and research to ensure a balanced, complete and accurate article.- Contributed a minimum of three articles per issue of The Gazette print edition and corresponding website.

Washington Dc-Baltimore Area

- Orchestrated weekly campaigns for BET.COM users to upload photos to the website. - Managed "YA HEARD?" section of website to promote unsigned artists. - Participated in brainstorming sessions with managers and producers, which produced ideas for marketing initiatives related BET.COM to increase daily hits/visits to the website.